Stephen Uzodinma
Head Of Operations/Compliance Officer
Benin, Edo State
Summary
Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
Work History
Head of Banking Operations
Zenith Bank Plc
Benin, Edo State
08.2014 - Current
- Prepared annual budgets for the branch operating expense in order to match or enhance the branch profit target.
- Controlled costs and optimized spending via monitored expenditures, Supervised labor costs and departmental expenses to remain in line with budget.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Developed and maintained relationships with customers through account development.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized and safe environment for colleagues and customers.
Funds Transfer Officer
Zenith Bank Plc
Benin, Edo State
09.2007 - 08.2014
- Monitored transactions and customer behavior to identify signs of fraud and prevent them.
- Examined financial statements and records to collect important details and verify calculations.
- Properly processed deposits, withdrawals and payments for average of 80 customers daily.
- Operated computers programmed with accounting software to record, store and analyze information.
- Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
- Trained new colleagues in processes and procedures for financial institution, answering questions and providing guidance.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Master of Science - Engineering Management
University of Benin
Benin City, Nigeria 07.2012 - 11.2014
Bachelor of Science - Mathematics
Nnamdi Azikiwe University,
Awka, Nigeria 08.2001 - 08.2005
Skills
Cash handling expertise
Financial analysis and reporting
Sales professional
Staff Management
Cost control and reduction
Bank security expert
Budget forecasting
Critical Thinking
Self-Motivated
CRM
Process implementation
Dancing
I am a prolific dancer especially to contemporal music.
Timeline
Head of Banking Operations
Zenith Bank Plc
08.2014 - Current
Master of Science - Engineering Management
University of Benin
07.2012 - 11.2014
Funds Transfer Officer
Zenith Bank Plc
09.2007 - 08.2014
Bachelor of Science - Mathematics
Nnamdi Azikiwe University,
08.2001 - 08.2005