Teaching and writing
Hi, I’m
Olatunbosun Ogunjobi
Banking
Ado-Ekiti, Ekiti State
Summary
Customer centric operations manager experienced in bank branch operations, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.
Overview
17
years of professional experience
Work History
Guaranty Trust Bank
Head of Banking Operations
02.2019 - Current
Job overview
- Identified opportunities to improve business process flows and productivity.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Enhanced staff performance through regular training, coaching, and performance evaluations.
- Navigated complex regulatory environments with ease through meticulous planning strategies aligning with ever-changing industry standards.
- Managed risk effectively by enforcing strong internal controls and compliance measures.
- Ensured smooth functioning of day-to-day banking operations, minimizing downtime and disruptions.
- Led a team of professionals to achieve operational excellence in all areas of banking operations.
- Championed client-centric approaches in delivering banking services to enhance customer loyalty and retention rates.
Guaranty Trust Bank
Transaction Service Supervisor
01.2014 - 02.2019
Job overview
- Deputize for the Branch Operations Head
- Handled customer inquiries and suggestions courteously and professionally.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Monitored team's performance and gave feedback when necessary.
- Assisted with training and development of team members.
- Ensured all safety protocols were followed, resulting in a safe working environment for employees and customers alike.
- Reduced service downtime with proactive maintenance scheduling and quick response to equipment malfunctions.
Guaranty Trust Bank
Customer Service Officer
05.2007 - 01.2014
Job overview
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
Education
Ahmadu Bello University, ZariaZaria, Kaduna State, Nigeria
Bachelor of Science from Accounting
04.2001
Titcombe College EgbeEgbe, Nigeria
Senior School Certificate Examination
04.2001
Joseph Ayo Babalola UniversityIlesha, Osun State
Master of Science from Accounting
04.2001
Metropolitan School of Business & Management UKLagos, Nigeria
Certificate from Fundamental Concepts And Techniques of Supply Chai
04.2001
Skills
Operational Efficiency
Accomplishments
- Earned “The CEO's Exceptional Promotion” in 2018 for excellence and professionalism in banking.
- Documented and resolved regulatory/tax issues which led to the reopening of the Bank Branch in Ekiti State, Nigeria in 2019
Interests
Reading Literatures on Politics and History
Political and History texts deepens our thinking by bringing more awareness of our own values and worldview, and helps to understand the interconnectedness of our difference.
Timeline
Head of Banking Operations
Guaranty Trust Bank
02.2019 - Current
Transaction Service Supervisor
Guaranty Trust Bank
01.2014 - 02.2019
Customer Service Officer
Guaranty Trust Bank
05.2007 - 01.2014
Ahmadu Bello University, Zaria
Bachelor of Science from Accounting
04.2001
Titcombe College Egbe
Senior School Certificate Examination
04.2001
Joseph Ayo Babalola University
Master of Science from Accounting
04.2001
Metropolitan School of Business & Management UK
Certificate from Fundamental Concepts And Techniques of Supply Chai
04.2001
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