SHADRACK EWOMAZINO OKPOZIH
Branch Manager
Yenagoa,Bayelsa
Summary
Eager to work towards achieving the greater success in my career through hard work, consistency and the ability to work with others to achieve organizational goals, aims and objectives.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Branch Manager
LAPO Microfinance Bank Ltd
1 2022 - Current
- Responsible for the business development, coordination, supervision, and implementation of operational and business activities in the branch and also implements strategic plans and drives sales targets and revenue in line with budgetary projections.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Client Support Officer
LAPO Microfinance Bank Ltd
10.2017 - 01.2022
- Provided personalized support by understanding each client''s unique needs and preferences.
- Continuously updated personal knowledge on industry trends and competitor offerings to remain competitive in the marketplace.
- Improved client satisfaction by promptly addressing concerns and providing effective solutions.
- Identified opportunities for up-selling additional services or products during client interactions, increasing overall revenue potential.
- Developed strong relationships with key clients, resulting in long-term partnerships and repeat business.
Mathematics and Physics Teacher
L. O. T Model College (NYSC)
06.2016 - 04.2017
- Responsibilities: Mathematics and Physics Teacher, Coordinating Sports and Social Activities.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
Intern Engineer
Corner Stone Motors (Industrial Training)
Asaba, Delta State
12.2012 - 08.2013
- Completed inspections, followed maintenance schedules and completed repairs.
- General vehicle maintenance and overhauling.
Data Entry Staff
Central Hospital
Oleh
11.2009 - 06.2010
- Responsibilities: Data Entry Staff.
Education
Higher National Diploma - Mechanical Engineering
Delta State Polytechnic
Ogwashi-uku 11.2013 - 10.2015
National Examination Council (NECO) -
Bethesda Secondary School
Irri 01.2014 - 06.2014
National Diploma - Mechanical Engineering
Delta State Polytechnic
Ogwashi-Uku 11.2010 - 10.2012
West African Examination Council -
Delta State Institute of Continuing Education (ICE)
Oleh, Delta State 10.2003 - 03.2009
Skills
Leadership Skills
Excellent work ethic
Relationship building and management
People Management
Critical Thinking
Credit Risk Management
Business/Data Analysis
High innovative ability/physical and mental alertness
Ability to work with minimal or no supervision
Proficient in Microsoft Office
Staff Supervision
Branch Operations Management
Personal Information
- Date of Birth: 08/01/91
- Gender: Male
- Marital Status: Married
Certification
[Scarffolding Competency], Scaff Access Engeneering - 10th - 12th April, 2024
Referees
- Mr. Adigu O. Richard
Senior Assistant Registrar, Exams and Records,
Delta State Polytechnic, Oguwashi Uku.
- Toni O Ayera
Agent Representative,
Rig & Crane Equipment
Timeline
[Scarffolding Competency], Scaff Access Engeneering - 10th - 12th April, 2024
04-2024
Client Support Officer
LAPO Microfinance Bank Ltd
10.2017 - 01.2022
Mathematics and Physics Teacher
L. O. T Model College (NYSC)
06.2016 - 04.2017
National Examination Council (NECO) -
Bethesda Secondary School
01.2014 - 06.2014
Higher National Diploma - Mechanical Engineering
Delta State Polytechnic
11.2013 - 10.2015
Intern Engineer
Corner Stone Motors (Industrial Training)
12.2012 - 08.2013
National Diploma - Mechanical Engineering
Delta State Polytechnic
11.2010 - 10.2012
Data Entry Staff
Central Hospital
11.2009 - 06.2010
West African Examination Council -
Delta State Institute of Continuing Education (ICE)
10.2003 - 03.2009
Branch Manager
LAPO Microfinance Bank Ltd
1 2022 - Current
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