Savage Ebipatei
Customer Care Representative
YENAGOA ,BAYELSA
Summary
Proven Administrative Officer and Customer Service Manager at Solalina Studio, adept in relationship building and account reconciliation. Excelled in maintaining accurate records and managing complex customer issues, enhancing organizational communication and customer satisfaction. Skilled in secure data management and recordkeeping, consistently improving operational efficiency and client relations.
Overview
3
3
years of professional experience
Work History
Administrative Officer
Solalina Studio
07.2024 - 10.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Created, prepared, and delivered reports to various departments.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Customer Service Manager
SOLALINA STUDIO'S
01.2022 - 06.2024
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Certificate Course - Customer Relationship Management
Udemy
Online04.2024
Health Safety & Environment (HSE 1,2&3 - Fire Prevention And Safety Technology/ Health S En
RCES Oil And Gas Training
Bonny Highland 10.2020
Bachelor Of Arts - Theater Arts
Niger Delta University.
Amasoama, Bayelsa State05.2019
Skills
Relationship building
Timeline
Administrative Officer
Solalina Studio
07.2024 - 10.2024
Customer Service Manager
SOLALINA STUDIO'S
01.2022 - 06.2024
Certificate Course - Customer Relationship Management
Udemy
Health Safety & Environment (HSE 1,2&3 - Fire Prevention And Safety Technology/ Health S En
RCES Oil And Gas Training
Bachelor Of Arts - Theater Arts
Niger Delta University.
Similar Profiles
Maria GeorgievaMaria Georgieva
Freelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO MaxFreelance Subtitle Translator and Captioning Specialist at Iuyno Studio, BTI Studio, Doli Media Studio, Prevajalski Studio, SDI, HBO Max
Jessica SolizJessica Soliz
Fitness Instructor at Studio Sweat Ondemand/The Studio by CatalystFitness Instructor at Studio Sweat Ondemand/The Studio by Catalyst
Nishanth S RNishanth S R
Music Composer at MRS Studio & HIMANI StudioMusic Composer at MRS Studio & HIMANI Studio