Samuel Francis Kalu
Lagos,Fadeyi
Summary
Professional with strong proficiency in Microsoft Office, including Excel charts and pivot tables, plus search engine optimisation support. Experienced in managing sensitive information with discretion and maintaining data protection and compliance standards. Skilled in relationship management, negotiation, and pressure-tested execution for consistent operational results.
Overview
1
1
Language
1
1
Certification
8
8
years of post-secondary education
9
9
years of professional experience
Work history
Administrative officer
Space dynamics ltd
Lagos, Ikoyi
2023.04 - Current
- Enhanced office efficiency by organising and managing daily administrative duties.
- Provided administrative support to management to strengthen daily operations.
- Streamlined processes by proactively identifying and resolving issues in a timely manner.
- Developed and implemented efficient workflow processes to strengthen administrative operations.
- Prioritised tasks to meet project deadlines and completion dates.
- Coordinated meetings to ensure effective communication and collaboration among team members. and events to maintain professional delivery and outcomes.
- Managed incoming calls to handle enquiries and resolve complaints effectively.
- Addressed customer queries in person, over the phone, and via email to provide timely assistance. in person, by phone, and by email with care.
- Responded quickly to emails, letters, and phone calls for external communication.
- Simplified complex information through clear, concise written communication across departments.
- Used Microsoft Office suite skills to create documents and manage workflow smoothly.
- Organised monthly reports to keep records accurate and up to date.
- Delivered customer service to improve satisfaction and repeat support.
- Respected customer privacy through tactful, confidential administrative support.
- Contributed ideas in departmental meetings to support team decisions.
- Collected customer information for new orders and verified missing details.
- Handled confidential documents with careful, routine security checks in place.
Retail store manager
Ladypat Enterprise
Lagos, Yaba
2018.01 - 2023.04
- Managed staff logistics and day-to-day store operations for optimised financial efficiency.
- Streamlined store operations for improved efficiency and productivity.
- Devised strategic plans to drive business growth and profitability.
- Managed a diverse team of sales associates, fostering a positive work environment.
- Cultivated excellent customer service standards within the team for improved reputation and loyalty amongst patrons.
- Addressed customer complaints promptly, leading to higher retention rates.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Maintained and imparted outstanding product knowledge, enhancing staff capabilities and customer satisfaction.
- Utilised technology efficiently in managing various aspects of retail operations including point-of-sale systems and inventory management solutions.
- Enhanced store appearance with meticulous merchandising strategies.
IT student
Ampak Nigeria Limited
Lagos, Ikeja
2021.04 - 2021.08
- Integrated geospatial data into company infrastructure, supporting improved data accessibility and utilisation.
- Provided support for environmental impact assessments using crucial geospatial information.
- Collected reliable GPS data during fieldwork for mapping projects.
- Produced accurate digital maps to improve efficiency in field surveys.
- Handled soil and water testing procedures during fieldwork assignments.
- Monitored and reported air quality in collaboration with senior scientists.
- Collected environmental data on water, air, and soil contaminations during fieldwork.
- Conducted field surveys for environmental research, contributing to data collection and analysis.
- Participated in team meetings to discuss project updates and gather feedback., shared progress updates, and incorporated feedback.
- Worked with local schools and youth groups on environmental protection measures.
- Developed public awareness campaigns to enhance community understanding of environmental issues.
- Attended industry seminars and workshops to support continuous learning.
- Conducted thorough project research to help assignments complete successfully.
- Operated technical equipment during fieldwork to ensure proper functioning. responsibly to support safe, effective fieldwork.
Education
Bachelor of Technology - Environmental Technology (Geo-Environmental Technology)
Federal University of Technology Owerri
Owerri, Imo State 2017.01 - 2024.07
SSCE - Science student
Stadium High school
Surulere, Lagos /2010 - /2016
Skills
- Microsoft Office proficiency
- Excel analysis
- Data protection compliance
- Report writing
- Crisis management
- Negotiation techniques
- Discretion management
- Initiative taking
- Remote work competency
- Relationship Management
- Excellent communication
- Proofreading accuracy
- Resilience under pressure
- Constructive criticism
Languages
English
Fluent
Affiliations
- Reading
- Playing and Watching Football
- Listening to Music
Certification
HSE 1,2,3.
Timeline
Administrative officer
Space dynamics ltd
2023.04 - Current
IT student
Ampak Nigeria Limited
2021.04 - 2021.08
Retail store manager
Ladypat Enterprise
2018.01 - 2023.04
Bachelor of Technology - Environmental Technology (Geo-Environmental Technology)
Federal University of Technology Owerri
2017.01 - 2024.07
SSCE - Science student
Stadium High school
/2010 - /2016