SAMUEL ERHINMWIOROSE
SALES EXPERT
BENIN CITY,Edo State
Summary
Professional Banker and expert in corporate B2B and B2C direct selling and sales management with Team Leader experienced in directing activities of workgroups for more than 14 years. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Team Lead, Commercial Relationship Management
Wema Bank Plc
07.2019 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Trained new team members by relaying information on company procedures and safety requirements.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated customer needs and feedback to drive product and service improvements.
- Devised and implemented processes and procedures to streamline operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Collected, arranged, and input information into database system.
- Observed packing operations to verify conformance to specifications.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted in recruitment to build team of top performers.
Relationship Manager
Skye Bank Plc, (Polaris Bank)
05.2013 - 09.2018
- Participated in staff meetings to discuss innovative strategies to improve services.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Increased client trust and loyalty by providing consistent, high-quality advice on products and services tailored to their needs.
- Developed referral program that incentivized current clients to refer new business, leading to increased client base.
- Delivered personalized client presentations, effectively communicating value proposition of services.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Designed and maintained financial models to identify and measure risks.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
- Created financial dashboards to provide insights into key performance indicators.
- Allocate eBusiness resources to plan, coordinate and deliver eBusiness customer projects per the agreed timelines, ensuring optimal customer satisfaction
- Grow e-sales by proactively defining new opportunities
- Educating Merchants on the use of the Banks’ E-Payment outlets
- Marketing of the Bank's e-Products such as Web-Pay, Auto pay, Point of Sales (POS) terminal, Mobile wallet etc.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Relationship Manager
Unity Bank Plc
10.2013 - 06.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Boosted client portfolio growth, identified cross-selling and upselling opportunities through detailed needs analysis.
- Facilitated seamless communication between clients and service departments, ensuring timely resolution of issues.
- Enhanced client communication through adoption of new digital tools, improving accessibility and response times.
- Conducted regular review meetings with clients, ensuring their investment portfolios were on target to meet their objectives.
- Conducted in-depth market research to identify new business opportunities and potential areas for expansion.
- Enhanced team productivity by leading weekly strategy meetings focused on client engagement and conflict resolution.
- Initiated feedback loop with clients, leading to improved service offerings and client satisfaction.
- Tailored financial solutions to client needs, ensuring alignment with their long-term goals and financial health.
- Streamlined internal reporting processes, allowing for more accurate forecasting and strategic planning.
- Delivered personalized client presentations, effectively communicating value proposition of services.
- Achieved high levels of client satisfaction through meticulous attention to client needs and preferences.
- Organized and participated in client appreciation events, fostering strong community and enhancing client loyalty.
- Improved client engagement strategies, leading to marked increase in client referrals and network expansion.
- Collaborated with C-level executives and stakeholders to develop long-term financial plans.
Teller (Industrial Training)
Guaranty Trust Bank Plc
03.2012 - 03.2013
- Customer Service Unit, Marketing, e-centre officer
Education
Bachelor of Science - Entrepreneurial And Business Management
National Open University Of Nigeria, NOUN.
FCT, Abuja, Nigeria01.2017
NIC - National Innovation Certificate in Banking Operations - Banking Operations
School of Banking Honours
Lagos State, Nigeria01.2013
National Diploma (Distinction) in Banking And Finance - BANKING AND FINANCE
Lagos State Polytechnic
LASPOTECH, Ikorodu, Lagos State01.2011
General Certificate Examination - Senior Secondary School Certificate
The Apostolic Grammar School
Ketu, Lagos State01.2010
First School Leaving Certificate -
Ugbowo Primary School
Benin City, Edo State01.2002
Skills
- Performance Improvement
- Coaching and Mentoring
- Customer Focus
- Workplace Safety
- Attention to Detail
- Documentation And Reporting
- People Management
- Overseeing Daily Activities
- Issue Resolution
- Time Management
- Professionalism
- Process Improvement
- Idea Development and Brainstorming
- Excellent Communication
- Adaptability
- Business Development
Stateoforigin
Edo State
Maritalstatus
Married
Professionalqualificationsandtrainings
- ACIFC/7937, ASSOCIATE MEMBER Chartered Institute of Finance and Control of Nigeria (CIFCN), 2019
- ICEN, Associate Member Institute of Chartered Economics of Nigeria (ICEN), 2020
- IHRSM, Associate Member Institute of Human Resources and Strategic Management. IHRSM, 2014, Lagos, Nigeria
- IHRSM, Associate Member, 2013, Lagos, Nigeria
- NIC - National Innovation Certificate in Banking Operations, 2013, Lagos, Nigeria
- Certificate in Effective Communication, 2013, Lagos, Nigeria
- Certificate in Business Etiqutte, 2013
- Certificate in computer Desktop Publishing and Networking, 2009, Lagos, Nigeria
Personal Information
Date of Birth: 01/16/89
Sex
Male
Certification
1. Chartered Institute of Finance and Control of Nigeria (CIFCN), ACIFC/7937, ASSOCIATE MEMBER -2019
2. Institute of Chartered Economics of Nigeria (ICEN), ICEN, Associate Member - 2020
3. Institute of Human Resources and Strategic Management. IHRSM. Associate Member- 2014
Additional Information
EXPECTED SALARY
● Between N25,000,000.00 and N50,000,000.00 annually
● Negotiable based on the company's compensation package
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 108 staff members.
- Achieved a profit after tax of N52million naira from a loss making position within 9 months of leadership
- Documented and resolved irate customer's challenge which led to increased deposit of N1.3billion naira for the branch.
Languages
English
Bilingual or Proficient (C2)
Affiliations
- Rotary International
Interests
Sales
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteOn-SiteImportant To Me
Work-life balanceCareer advancementPersonal development programsCompany CultureFlexible work hoursTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekPaid time offHealthcare benefitsWork from home optionPaid sick leave401k matchTimeline
Team Lead, Commercial Relationship Management
Wema Bank Plc
07.2019 - Current
Relationship Manager
Unity Bank Plc
10.2013 - 06.2018
Relationship Manager
Skye Bank Plc, (Polaris Bank)
05.2013 - 09.2018
Teller (Industrial Training)
Guaranty Trust Bank Plc
03.2012 - 03.2013
1. Chartered Institute of Finance and Control of Nigeria (CIFCN), ACIFC/7937, ASSOCIATE MEMBER -2019
2. Institute of Chartered Economics of Nigeria (ICEN), ICEN, Associate Member - 2020
3. Institute of Human Resources and Strategic Management. IHRSM. Associate Member- 2014
Bachelor of Science - Entrepreneurial And Business Management
National Open University Of Nigeria, NOUN.
NIC - National Innovation Certificate in Banking Operations - Banking Operations
School of Banking Honours
National Diploma (Distinction) in Banking And Finance - BANKING AND FINANCE
Lagos State Polytechnic
General Certificate Examination - Senior Secondary School Certificate
The Apostolic Grammar School
First School Leaving Certificate -
Ugbowo Primary School
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