AYOMIDE OLUWAKEMI FATOYE

Experienced with building and maintaining strong customer relationships. Utilizes effective communication and problem-solving skills to address client needs and enhance satisfaction. Track record of leading teams and implementing processes that improve customer retention. Skilled in using CRM platforms like Zendesk, Freshdesk, and Zoho to resolve issues, assist with account inquiries, and maintain high satisfaction levels. Adept at handling customer concerns across digital channels with professionalism and empathy. Experienced in remote work environments and well-versed in banking and insurance processes.