Cooking, reading, Nature
Salome Sare
Customer Experience And People Relations
Ibadan,Oyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Head Non Financial
First Bank Nigeria
Ibadan, Oyo
02.2018 - Current
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Received and processed stock into inventory management system.
Customer Service Associate
Etisalat Nigeria
Lagos, Lagos
01.2013 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Master Of Arts - Industrial And Labour Relations
University of Lagos
Lagos Nigeria 01.2016 - 05.2019
Bachelor Of Science - Banking And Financial Support Services
Bowen University Iwo Osun State
Osun State Nigeria 09.2005 - 06.2009
Skills
Maintaining files
Conflict management
Business administration
Staff education and training
Sorting and labeling
Scheduling
Excellent written and oral communication
Customer Relations
Complaint resolution
Report preparation
Sales expertise
International sales support
Good communication skills
Accomplishments
Successfully lead a team of 15 in 2017 to achieve the best customer success team for 2 quarters consecutively
Improved card sales account opening and product enrollment by 50% in 2020-2021 which culminated the branch closing the year as a top 5 branches out of more than 50 branches in the cluster.
Interests
Timeline
Head Non Financial
First Bank Nigeria
02.2018 - Current
Master Of Arts - Industrial And Labour Relations
University of Lagos
01.2016 - 05.2019
Customer Service Associate
Etisalat Nigeria
01.2013 - 04.2017
Bachelor Of Science - Banking And Financial Support Services
Bowen University Iwo Osun State
09.2005 - 06.2009