Cooking, reading, Nature
Salome Sare
Customer Experience And People Relations
Ibadan,Oyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Head Non Financial
First Bank Nigeria
Ibadan, Oyo
02.2018 - Current
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Received and processed stock into inventory management system.
Customer Service Associate
Etisalat Nigeria
Lagos, Lagos
01.2013 - 04.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Offered basic technical support for clients on wide range of company products.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Trained new personnel regarding company operations, policies and services.
Education
Master Of Arts - Industrial And Labour Relations
University of Lagos
Lagos Nigeria 01.2016 - 05.2019
Bachelor Of Science - Banking And Financial Support Services
Bowen University Iwo Osun State
Osun State Nigeria 09.2005 - 06.2009
Skills
Maintaining files
undefinedAccomplishments
Successfully lead a team of 15 in 2017 to achieve the best customer success team for 2 quarters consecutively
Improved card sales account opening and product enrollment by 50% in 2020-2021 which culminated the branch closing the year as a top 5 branches out of more than 50 branches in the cluster.
Interests
Timeline
Head Non Financial
First Bank Nigeria
02.2018 - Current
Master Of Arts - Industrial And Labour Relations
University of Lagos
01.2016 - 05.2019
Customer Service Associate
Etisalat Nigeria
01.2013 - 04.2017
Bachelor Of Science - Banking And Financial Support Services
Bowen University Iwo Osun State
09.2005 - 06.2009
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