NGOZI RITA NDIBE
BANKING
Maryland, Enugu,Enugu
Summary
To strive for excellence and precision at all times, in all positions and circumstances, attaining professional distinction and proficiency.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Diligent skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
20
20
years of professional experience
Work History
Head Non Financial
First Bank Nigeria Ltd
Enugu, Enugu
01.2009 - Current
- Coordinate Branch account opening, profiling and onboarding of new customers
- Oversee migration to e-banking and sales of banks products
- Coordinates account maintenance
- Clearing of account queues on smart screen
- Head Local Service / ATM Custodian
- ATM Custodian
- Reconciliation of till account using conditional formatting
- Timely logging of on us and remote on us transactions on first customer platform and resolution on BPMS
- Oversees Branch clearing activities
- Coordinates foreign operations in the branch
- Salaries processing
- Head Cash Services
- Manages Branch Vault
- Coordinate Cash Supplies to the tellers
- Timely Supplies of cash to the ATM Custodian
- Updates big and small reserve Fund Transfer Officer
- In charge of money transfer products both inbound and outbound transactions
- Fund transfer both intra bank and interbank transactions
- Bank cheque issuance
- Reporting of suspicious transactions
- Handles invisible trades on Form A platform
- Handles foreign currency transfers using CREMIT
- Accounts reconciliation and proofing
- Booking of Fixed deposit and NTB for customers
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Communicated with vendors regarding backorder availability, future inventory, and special orders.
- Attracted potential customers by answering questions and suggesting information about other products and services.
- Opened and maintained customer accounts by recording account information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Chemistry Teacher
Government Science School, Nasarawa State, NYSC
01.2007 - 01.2008
Laboratory Assistant, Project Development
Enugu, PRODA
01.2004 - 01.2005
Education
Data Science And Business Analytics - Postgraduate Program
Texas McCombs University of Texas Austin
Texas08.2023
Certificate Course - Project Management
Regenesys Business School
South Africa01.2023
Bachelor of Science - Biochemistry
Enugu State University of Science And Technology
Nigeria2006
Senior School Certificate - West African Examination Council(WAEC) And NECO
University of Nigeria Sec Sch Enugu Campus
Enugu, Nigeria2000
FSLC - First School Leaving Certificate
Ziks Avenue Primary School
Enugu, Nigeria1994
Skills
- KEY SKILLS: Highly proficient in Computer and its applications
- Good analytical skills
- Proficiency in written and oral communication
- Ability to work under pressure and less supervision
- Ability to work in a team
- Integrity and honesty
- Effective use of initiative
- Mental and physical Alertness
- LANGUAGE SPOKEN:
- LANGUAGE SPOKEN: English and Igbo
- Running Reports
- Employee Guidance
- Maintaining Clean Work Areas
- Funds Reconciliation
- Customer Service and Assistance
- Staff Meetings
- Service Standard Compliance
- Customer Loyalty
- Confidentiality Requirements
- Customer Care
- Change Orders
- Credit Card Applications
Affiliations
ACHIEVEMENTS First Female President, Association of Biochemistry
Students (ESUT) 2006
Vice President, Association of Biochemistry Students
(ESUT) 2005
Assistant Secretary General, Association of Biochemistry
Students (ESUT) 2004
Public Relations Officer (PRO) Tourism Club, Wamba
Chapter, Nasarawa State (NYSC) 2008
Won cash prize for verve card promo for the Enugu
Presidential Rd Branch in two consecutive years 2011-2012
Reading, exchange of ideas and making discoveries.
Getting information embedded in books helps me to improve myself, to always be at knowing side. I desire to discover new ways of doing things for better service delivery and performance of my team.
Languages
Igbo
Native language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Non Financial
First Bank Nigeria Ltd
01.2009 - Current
Chemistry Teacher
Government Science School, Nasarawa State, NYSC
01.2007 - 01.2008
Laboratory Assistant, Project Development
Enugu, PRODA
01.2004 - 01.2005
Data Science And Business Analytics - Postgraduate Program
Texas McCombs University of Texas Austin
Certificate Course - Project Management
Regenesys Business School
Bachelor of Science - Biochemistry
Enugu State University of Science And Technology
Senior School Certificate - West African Examination Council(WAEC) And NECO
University of Nigeria Sec Sch Enugu Campus
FSLC - First School Leaving Certificate
Ziks Avenue Primary School
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