Remmy Ekezie
IT Support Specialist/ Pentester
Owerri ,Imo
Summary
With a proven track record at AKU-KEZ Inv., I excel in diagnosing and resolving complex technical issues, enhancing system security, and driving customer satisfaction through effective support and training. My expertise in TCP/IP and exceptional instructional skills have significantly contributed to streamlined operations and improved team capabilities.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Support Specialist
AKU-KEZ Inv.
03.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
Education
O'level - Computer Science
Nigerian Navy Secondary School
5999 Borikiri Port Harcourt, Rivers State.07.2021
Diploma - IT Network Security
APTECH COMPUTER EDUCATION
Okigwe Road, Opp. Government College, Owerri Imo S12.2023
First School Leaving -
Living Word Academy
289 Faulks Road, Abayi Ariaria Aba, Abia State. 06.2014
Skills
Technical equipment inspection
Certification
Web development using Python
Timeline
Ethical hacking/pentesting
12-2024
Web development using Python
12-2023
IT Support Specialist
AKU-KEZ Inv.
03.2023 - Current
O'level - Computer Science
Nigerian Navy Secondary School
Diploma - IT Network Security
APTECH COMPUTER EDUCATION
First School Leaving -
Living Word Academy
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