Remmy Ekezie
IT Support Specialist/ Pentester
Owerri ,Imo
Summary
With a proven track record at AKU-KEZ Inv., I excel in diagnosing and resolving complex technical issues, enhancing system security, and driving customer satisfaction through effective support and training. My expertise in TCP/IP and exceptional instructional skills have significantly contributed to streamlined operations and improved team capabilities.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
IT Support Specialist
AKU-KEZ Inv.
03.2023 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Assisted in development of system security protocols.
- Offered assistance in implementing and developing training programs.
Education
O'level - Computer Science
Nigerian Navy Secondary School
5999 Borikiri Port Harcourt, Rivers State.07.2021
Diploma - IT Network Security
APTECH COMPUTER EDUCATION
Okigwe Road, Opp. Government College, Owerri Imo S12.2023
First School Leaving -
Living Word Academy
289 Faulks Road, Abayi Ariaria Aba, Abia State. 06.2014
Skills
Technical equipment inspection
Instruction and training
Type software
Operating system management
Helpdesk call support
Wireless area networking
TCP/IP
Issue troubleshooting
Certification
Web development using Python
Timeline
Ethical hacking/pentesting
12-2024
Web development using Python
12-2023
IT Support Specialist
AKU-KEZ Inv.
03.2023 - Current
O'level - Computer Science
Nigerian Navy Secondary School
Diploma - IT Network Security
APTECH COMPUTER EDUCATION
First School Leaving -
Living Word Academy