Ibrahim Sadau Suleiman
Information and Communication Technology Professional
FCT Abuja.,Abuja
Success is often achieved by those who don’t know that failure is inevitable.
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Summary
Dedicated professional, detail and result-oriented in problem-solving. Aiming to leverage my abilities to successfully fill the vacancy at your company and ready to make an immediate contribution to your organization.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
6
6
years of professional experience
3
3
Years of University Education
4
4
Certificates
6
6
Years of Secondary Education
6
6
Years of Primary School Education
Work History
IT SUPPORT SPECIALIST
Office of the Vice President, Statehouse, Presidential Villa
FCT Abuja.
08.2019 - Current
- Setup and handling Virtual Communication Equipment for his Excellency the Vice President and the Deputy Chief of Staff to the President
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Oversaw daily performance of computer systems
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Regarded computer software and hardware operation resolved problems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Conducted office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis
- Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software
- Performed routine and scheduled maintenance services
- Troubleshot minor problems and reported larger technical issues
- Handled users complaints and escalated issues according to procedures
- Supported full range of network hardware, cabling and operating systems
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration
- Provided users with technical support for computer problems
- Consulted with users, management, vendors and technicians to assess computing needs and system requirements
- Managed backup, security and user help systems
- Adhered to quality and service standards to support operational goals
- Worked with coworkers to complete tasks.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Translated complex technical issues into digestible language for non-technical users.
HEAD OF ICT
Presidential Delivery Unit, Presidency
FCT Abuja.
10.2018 - 07.2019
- Document and revised system design procedures for the IRM software development, test procedures and quality standards
- Expanded and modified system to serve new purposes and improve work flow using application
- Assessed usefulness of pre-developed application packages and adapted them to user environment
- Linked computer systems within organization to increase compatibility so that information can be shared using sharepoint
- Worked with computer systems and programs
- Tested, maintained and monitored computer programs and systems and coordinated installation of computer programs and systems
- Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Troubleshooted program and system malfunctions to restore normal functioning
- Supervised computer programmers and other systems analysts and served as project team player for particular systems projects
- Recommended new equipment and software packages
- Consulted with management to ensure agreement on system principles.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
PERSONAL ASSISTANT, HEAD
Webb Energy Oil and Gas Limited
FCT Abuja.
06.2018 - 10.2018
- Managed high priority and confidential information
- Website development, administration and maintenance
- Scheduled meetings and appointments for senior-level staff members
- Distributed and ordered office supplies for various staff members and scheduled equipment repairs
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
- Answered calls and emails from clients and delivered messages on behalf of the CEO
- Reminded managers of important deadlines and engagements
- Reported damages and equipment malfunctions to management and scheduled repairs
- Prioritized tasks keeping diligent track of project timelines and deadlines
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Oversaw daily performance of computer systems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Worked with coworkers to complete tasks
- Performed routine and scheduled maintenance services of hardware and software.
ICT SUPPORT
International Centre for Islamic Culture and Education.
FCT Abuja.
03.2017 - 05.2018
- Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Manage and maintained CCTV camera within the premises
- Linked computer systems within organization to increase compatibility so that information can be shared
- Tested, maintained and monitored computer programs and systems and coordinated installation of computer programs and systems
- Worked with computer systems and programs
- Troubleshooted program and system malfunctions to restore normal functioning
- Recommended new equipment and software packages
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition
- Inspected and diagnosed issues with equipment to determine appropriate solutions
- Consulted with other technicians on major hardware and software issues to find solutions
- Assisted with installing, maintaining and troubleshooting various technologies and applications
- Oversaw daily performance of computer systems
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Provided management with cost estimates for equipment installation
- Troubleshot minor problems and reported larger technical issues
- Responded quickly to meet management needs and resolve ICT related problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Information Technology
12.2014 - 12.2015
International Advance Diploma - Computing
09.2010 - 05.2011
International Diploma - Computing
05.2009 - 02.2010
Secondary Education
10.2007 - 07.2008
Primary School Certification
01.1995 - 06.1997
Skills
Network Administrationundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Network Cabling Professional (Copper based and Fibre Optics base systems)
Timeline
Blockchain Technology
05-2023
IT SUPPORT SPECIALIST - Office of the Vice President, Statehouse, Presidential Villa
08.2019 - Current
HEAD OF ICT - Presidential Delivery Unit, Presidency
10.2018 - 07.2019
PERSONAL ASSISTANT, HEAD - Webb Energy Oil and Gas Limited
06.2018 - 10.2018
ICT SUPPORT - International Centre for Islamic Culture and Education.
03.2017 - 05.2018
Oil and Gas Capacity Building Course
11-2015
International University of East Africa - Bachelor of Science, Information Technology
12.2014 - 12.2015
Voice Communication Professional
06-2011
Network Cabling Professional (Copper based and Fibre Optics base systems)
03-2011
Informatics Academy - International Advance Diploma, Computing
09.2010 - 05.2011
Informatics Academy - International Diploma, Computing
05.2009 - 02.2010
Government Secondary School - , Secondary Education
10.2007 - 07.2008
Model Primary School - , Primary School Certification
01.1995 - 06.1997
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