Ibrahim Sadau Suleiman
Information and Communication Technology Professional
FCT Abuja.,Abuja
Success is often achieved by those who don’t know that failure is inevitable.
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Summary
Dedicated professional, detail and result-oriented in problem-solving. Aiming to leverage my abilities to successfully fill the vacancy at your company and ready to make an immediate contribution to your organization.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
6
6
years of professional experience
3
3
Years of University Education
4
4
Certificates
6
6
Years of Secondary Education
6
6
Years of Primary School Education
Work History
IT SUPPORT SPECIALIST
Office of the Vice President, Statehouse, Presidential Villa
FCT Abuja.
08.2019 - Current
- Setup and handling Virtual Communication Equipment for his Excellency the Vice President and the Deputy Chief of Staff to the President
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Conferred with staff, users and management to establish requirements for new systems or modifications
- Oversaw daily performance of computer systems
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Regarded computer software and hardware operation resolved problems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Conducted office automation feasibility studies covering workflow analysis, space design, or cost comparison analysis
- Hired, supervised and directed workers engaged in special project work, problem-solving, monitoring and installation of data communication equipment and software
- Performed routine and scheduled maintenance services
- Troubleshot minor problems and reported larger technical issues
- Handled users complaints and escalated issues according to procedures
- Supported full range of network hardware, cabling and operating systems
- Troubleshot issues on device-specific problems, network performance and internet connectivity
- Delivered support for internet service and connectivity-related issues pertaining to operating system, PC and browser configuration
- Provided users with technical support for computer problems
- Consulted with users, management, vendors and technicians to assess computing needs and system requirements
- Managed backup, security and user help systems
- Adhered to quality and service standards to support operational goals
- Worked with coworkers to complete tasks.
- Updated software to safeguard against security flaws.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Translated complex technical issues into digestible language for non-technical users.
HEAD OF ICT
Presidential Delivery Unit, Presidency
FCT Abuja.
10.2018 - 07.2019
- Document and revised system design procedures for the IRM software development, test procedures and quality standards
- Expanded and modified system to serve new purposes and improve work flow using application
- Assessed usefulness of pre-developed application packages and adapted them to user environment
- Linked computer systems within organization to increase compatibility so that information can be shared using sharepoint
- Worked with computer systems and programs
- Tested, maintained and monitored computer programs and systems and coordinated installation of computer programs and systems
- Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Troubleshooted program and system malfunctions to restore normal functioning
- Supervised computer programmers and other systems analysts and served as project team player for particular systems projects
- Recommended new equipment and software packages
- Consulted with management to ensure agreement on system principles.
- Worked flexible hours across night, weekend and holiday shifts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
PERSONAL ASSISTANT, HEAD
Webb Energy Oil and Gas Limited
FCT Abuja.
06.2018 - 10.2018
- Managed high priority and confidential information
- Website development, administration and maintenance
- Scheduled meetings and appointments for senior-level staff members
- Distributed and ordered office supplies for various staff members and scheduled equipment repairs
- Demonstrated composure and flexibility in stressful situations and regardless of competing priorities
- Answered calls and emails from clients and delivered messages on behalf of the CEO
- Reminded managers of important deadlines and engagements
- Reported damages and equipment malfunctions to management and scheduled repairs
- Prioritized tasks keeping diligent track of project timelines and deadlines
- Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Oversaw daily performance of computer systems
- Prepared evaluations of software and hardware and recommended improvements and upgrades
- Worked with coworkers to complete tasks
- Performed routine and scheduled maintenance services of hardware and software.
ICT SUPPORT
International Centre for Islamic Culture and Education.
FCT Abuja.
03.2017 - 05.2018
- Provided staff and users with assistance solving computer-related problems, such as malfunctions and program problems
- Manage and maintained CCTV camera within the premises
- Linked computer systems within organization to increase compatibility so that information can be shared
- Tested, maintained and monitored computer programs and systems and coordinated installation of computer programs and systems
- Worked with computer systems and programs
- Troubleshooted program and system malfunctions to restore normal functioning
- Recommended new equipment and software packages
- Assessed malfunctions of computer applications, determining appropriate actions to maintain computer and network operations
- Repaired network equipment and software, maintaining computer and network equipment in safe and functional operating condition
- Inspected and diagnosed issues with equipment to determine appropriate solutions
- Consulted with other technicians on major hardware and software issues to find solutions
- Assisted with installing, maintaining and troubleshooting various technologies and applications
- Oversaw daily performance of computer systems
- Referred major hardware and software problems and defective products to vendors and technicians for service
- Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software
- Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications
- Provided management with cost estimates for equipment installation
- Troubleshot minor problems and reported larger technical issues
- Responded quickly to meet management needs and resolve ICT related problems.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Information Technology
12.2014 - 12.2015
International Advance Diploma - Computing
09.2010 - 05.2011
International Diploma - Computing
05.2009 - 02.2010
Secondary Education
10.2007 - 07.2008
Primary School Certification
01.1995 - 06.1997
Skills
Network AdministrationSoftware Development (JAVA)CCTV Deployment and MaintenanceEnterprise Resource Planning (ERP)Customer Relation Management System (CRM)Website development and maintenance (HTML & JAVA USING JOOMLA, WORDPRESS & DREAMWEAVER) and Mail ServersHardware MaintenanceHandling, creating and maintaining of voice communication PBX SwitchNetwork cabling (Copper based and Fibre Optics)Database Management (MICROSOFT SQL: 2003)Creating and Maintaining Virtual Communication Equipment
Backup and recovery
Technical equipment inspection
Wireless area networking
Mobile device management
Hardware upgrades
Cost analysis
Operating system management
Technical issues analysis
Software diagnosis
Mac systems
Data recovery
Network diagnostics
Microsoft Outlook
Technical Support
Videoconferencing
Issue troubleshooting
Microsoft Suite
Google Workspace
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Network Cabling Professional (Copper based and Fibre Optics base systems)
Timeline
Blockchain Technology
05-2023
IT SUPPORT SPECIALIST - Office of the Vice President, Statehouse, Presidential Villa
08.2019 - Current
HEAD OF ICT - Presidential Delivery Unit, Presidency
10.2018 - 07.2019
PERSONAL ASSISTANT, HEAD - Webb Energy Oil and Gas Limited
06.2018 - 10.2018
ICT SUPPORT - International Centre for Islamic Culture and Education.
03.2017 - 05.2018
Oil and Gas Capacity Building Course
11-2015
International University of East Africa - Bachelor of Science, Information Technology
12.2014 - 12.2015
Voice Communication Professional
06-2011
Network Cabling Professional (Copper based and Fibre Optics base systems)
03-2011
Informatics Academy - International Advance Diploma, Computing
09.2010 - 05.2011
Informatics Academy - International Diploma, Computing
05.2009 - 02.2010
Government Secondary School - , Secondary Education
10.2007 - 07.2008
Model Primary School - , Primary School Certification
01.1995 - 06.1997