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Raymond Osayuki
Retail Sales Manager
Benin City ,Edo
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
I am enthusiastically seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
12
12
years of post-secondary education
2
2
Certifications
Work History
Assistant Department Manager
Sundry Markets Limited (Market Square)
Benin City, Edo
03.2022 - Current
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
- Recruited, interviewed and hired new employees and implemented mentoring program to promote positive feedback and engagement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Complied with established internal controls and policies.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
Retail Management Trainee
Sundry Markets Limited (Market Square)
Benin City, Edo
12.2020 - 04.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Introduced new methods, practices and systems to reduce turnaround time.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Sundry Markets Limited (Market Square)
Benin City , Edo
03.2019 - 12.2020
- Helped customers locate products.
- Engaged with customers to build rapport and loyalty.
- Increased sales by offering advice on purchases and promoting additional products.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Processed product returns and assisted customers with other selections.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories and merchandise care.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
Store keeper/Factory Supervisor
West Africa ENRG
Igando, Lagos State
05.2018 - 12.2018
- Oversaw factory personnel scheduling.
- Supervised factory production disciplines for efficient output.
- Supported improvement philosophy and factory-related principles.
- Kept abreast of current environmental requirements of state and federal environmental protection agencies and mobilized safe and responsible workplace.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Managed staff hiring, training and supervision.
- Coordinated schedules and reviewed work performance for staff.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Troubleshot equipment to reduce service calls and downtime.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Coordinated project workflows for departments.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw loading and unloading of packages in warehouse.
- Cultivated professional working relationships with peers and supervisors.
- Implemented policies and standard operating procedures for continuous improvement.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Administrative Assistant/Substitute Teacher
Millennium Senior Secondary School
Egbeda, Lagos
07.2017 - 04.2018
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology and materials to facilitate meetings.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Edited documents to improve accuracy of language, flow and readability.
- Managed relational database to store information for reference, reporting and analysis.
- Created presentations to inform, motivate and persuade internal and external audiences.
Sales Representative
Emmason Computers
Benin City, Edo
08.2013 - 12.2013
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Increased sales by offering advice on purchases and promoting additional products.
Education
Bachelor Of Science - Health Education
University of Benin
Ugbowo 01.2012 - 01.2016
West Africa Examination Certificate -
Graceland Education Centre
Benin City 01.2005 - 01.2011
Primary School Leaving Certificate -
Graceland Education Centre
Benin City 01.2003 - 01.2005
Skills
Proficient in the use of Microsoft Office Toolsundefined
Software
CSS
JavaScript
Visual Studio
Git
Jira
Certification
Certificate of Completion in Frontend Development (HTML + CSS + JS), Side Hustle
Interests
Traveling
Reading books
Timeline
Certificate of Completion in Frontend Development (HTML + CSS + JS), Side Hustle
05-2022
Jobberman Soft Skill Training Certification, Jobberman Nigeria
05-2022
Assistant Department Manager
Sundry Markets Limited (Market Square)
03.2022 - Current
Retail Management Trainee
Sundry Markets Limited (Market Square)
12.2020 - 04.2022
Sales Associate
Sundry Markets Limited (Market Square)
03.2019 - 12.2020
Store keeper/Factory Supervisor
West Africa ENRG
05.2018 - 12.2018
Administrative Assistant/Substitute Teacher
Millennium Senior Secondary School
07.2017 - 04.2018
Sales Representative
Emmason Computers
08.2013 - 12.2013
Bachelor Of Science - Health Education
University of Benin
01.2012 - 01.2016
West Africa Examination Certificate -
Graceland Education Centre
01.2005 - 01.2011
Primary School Leaving Certificate -
Graceland Education Centre
01.2003 - 01.2005
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