REBECCA RICHARD GARKUWA
ACA, ACICRM
A13 Sunshine Estate ,GWARINPA, FCT
Summary
A highly experienced finance and customer service professional with 2 years’ experience in retail and 5 years’ experience in banking. Possess a diverse range of skills and expertise that have contributed to success in team work and achieving organizational objectives. With proven track record of developing and implementing effective strategy and support that improve operational efficiency, process improvement, increased sales revenue, and enhanced customer satisfaction
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
CHECKOUT MANAGER
SUNDRY MARKETS LIMITED
1 2022 - Current
- Established team priorities, maintained schedules and monitored performance
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Managed inventory restocking efforts at the front end, maintaining adequate supplies for smooth operations
- Implemented loss prevention measures, reducing instances of theft and fraud at the register
- Mentored team members to enhance professional development and accountability in workplace
- Built positive relationships with customers to increase repeat business
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team
TELLER/ CUSTOMER SERVICE
ACCESS BANK PLC NIG
01.2016 - 01.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Performed customer transactions for money orders, cashier’s checks, deposits and withdrawals and other payments and reconciliation functions using available platforms
- Maintained friendly and professional customer interactions.
- Cross-sold credit cards, loans and other bank products.
- Assisted with training of new tellers on policies and procedures.
- Referred customers to other banking departments for specialized services.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on online banking and mobile banking applications.
National Youth Service Corp
Upper Niger River Basin Development Auth. Minna
03.2014 - 02.2015
- FINANCE AND ADMIN 2014
- Keep records of invoices and tax payments
- Maintain vote books and pensions registers
- Identify financial discrepancies
- Collaborated with various stakeholders to promote social services(NYSC SDG CLUD).
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Developed and implemented strategies to enhance quality of social services.
INVESTMENT ADVISOR, BUSINESS DEVELOPMENT OFFICER
INDEX
01.2014 - 01.2015
- Developed strong relationships with clients, resulting in increased trust and long-term business growth
- Met with clients to generate new business and negotiate contracts
- Researched companies and prepared presentations for management and prospective buyers.
- Established key procedures for teams preparing documentation, models, and presentations
- Conducted thorough due diligence on potential investments, minimizing exposure to unsuitable opportunities for clients
Skills
Decision-Making
undefinedEducation Certificates And Trainings
- Financial Management and Value analysis (FMVA) Certification, Corporate finance institute (CFI)Customer optimization journey
Relevant courses: Budgeting and forecasting, Corporate & business strategy, Accounting principles and standards, reading financial statement, Excel Fundamentals-Formulas for finance Capital IQ fundamentals, Business valuation and modelling 1 &2, Corporate finance fundamentals, financial analysis fundamental, math for corporate finance, professional ethics and reading financial statements
- INSTITUTE OF CHARTERED ACCOUNT OF NIGERIA(ICAN), 2022,
Relevant courses: Financial and Corporate reporting, performance management, strategic financial management, Auditing, public sector accounting, case studies analysis, management governance and ethics, taxation
- DORBEN POLYTECHNIC BWARI ABUJA, 2013,
Relevant courses: Financial Accounting, Business and Public Finance, Management Accounting, Public Sector Accounting, Business and Company law, Financial management, Business and Quantitative techniques, Management Information System
- Chartered institute of customers’ relationship management (CICRM), 2015
Post Graduate Diploma in customers relationship management and associate menbership
Certification
Accounting packages (sage evolution 200) by Bratin sage partner
Timeline
Customer optimization journey by Ben and Christy for Sundry markets
06-2022
Accounting packages (sage evolution 200) by Bratin sage partner
06-2021
TELLER/ CUSTOMER SERVICE
ACCESS BANK PLC NIG
01.2016 - 01.2021
National Youth Service Corp
Upper Niger River Basin Development Auth. Minna
03.2014 - 02.2015
INVESTMENT ADVISOR, BUSINESS DEVELOPMENT OFFICER
INDEX
01.2014 - 01.2015
CHECKOUT MANAGER
SUNDRY MARKETS LIMITED
1 2022 - Current
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