Meeting new friends and trying new things
PROVIDENCE ORJI
BANKING
UYO,AKWAIBOM
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Customer Care Officer
ACCESS BANK
UYO, AKWAIBOM
12.2019 - Current
- Organized customer information and account data for business planning and customer service purposes.
- Kept accurate records of all customer interactions and transactions.
- Responded to customer inquiries and concerns within set deadlines.
- Listened to customers' questions and concerns to provide answers or responses.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Resolved concerns with products or services to help with retention and drive sales.
Education
OND - BANKING AND FINANCE
FEDERAL POLYTECHNIC OKO ORUMBA NORTH
ANAMBRA STATE 12.2010 - 12.2012
Skills
Persuasive attitude
Well-organized
Excellent problem-solving abilities
Recordkeeping strengths
Complaint resolution
Interests
READING,SINGING,DANCING
i love to read books that will inspire,activate me to greater vision.
Timeline
Customer Care Officer
ACCESS BANK
12.2019 - Current
OND - BANKING AND FINANCE
FEDERAL POLYTECHNIC OKO ORUMBA NORTH
12.2010 - 12.2012