Emmanuel Oluwaseyi Balogun
7, Ileogbo Street Off Adeshina Road Ijeshatedo, Surulere,Lagos, Nigeria
Summary
Dynamic Customer Care Officer with a proven track record at Access Bank Plc, excelling in high-pressure environments with top-notch problem-solving and CRM expertise. Elevated customer satisfaction through swift resolution of complaints and effective communication, fostering repeat business and enhancing team goals. Skilled in both persuasive customer engagement and meticulous money handling, demonstrating a blend of hard and soft skills essential for peak service delivery.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Customer Care Officer
Integrated Corporate Services
02.2017 - Current
- Handled difficult situations calmly, maintaining professionalism at all times.
- Managed high call volumes with exceptional time management and multitasking skills.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Mastered various CRM software systems for effective tracking of client communications.
- Reduced customer complaints by providing timely solutions to issues.
- Developed strong relationships with customers, leading to increased repeat business.
- Maintained detailed records of customer interactions, allowing for thorough follow-up and improved service delivery over time.
- Streamlined communication between departments for efficient problem resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Certificate Of Completion - Product Management
Bachelors In Business Administration - Business Administration
HND - Business Administration
OND - Business Administration
Skills
Well-organized
Customer Response
Persuasive attitude
Call center operations
Till counting
Excellent problem-solving abilities
Money handling abilities
Complaint resolution
CRM
Service standard compliance
Certification
Axia Africa
Timeline
Axia Africa
06-2024
NYSC
06-2020
Customer Care Officer - Integrated Corporate Services
02.2017 - Current
Axia Africa - Certificate Of Completion, Product Management
Tansian University - Bachelors In Business Administration, Business Administration
Heritage Polytechnic - HND, Business Administration
Lagos State Polytechnic - OND, Business Administration