PENELOPE UDOIDIONG
Olowora,Nigeria
Summary
Seasoned Business Analyst with a strong track record of driving process improvement, digital transformation, and business efficiency through effective requirements gathering, gap analysis, business process modeling, and user acceptance testing. Skilled at collaborating with stakeholders and cross-functional teams to translate business needs into practical, high-impact solutions. Combines analytical expertise with hands-on experience in Agile delivery, systems analysis, workflow optimization, and end-user support. Backed by a solid foundation in finance, credit risk, and operations, bringing a unique ability to align business objectives with sustainable process and technology improvements.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
Work history
Business Process Analyst
Digital Echoes
London
2023.06 - 2026.04
- Member of agile team that transformed existing website with limited functionality into competitive platform for IT online education and professional training with over 100 users.
- Assessed business processes and identified ways to boost improvement.
- Optimized core processes to improve business performance and operational agility.
- Created workflow diagrams to clearly demonstrate processes and timelines.
- Developed business requirement metrics derived from raw company data to track improvements in organizational efficiency.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Collaborated with upper management to drive strategy and implement new processes.
- Collaborated with project manager and software tester department to respond to questions and concerns regarding project details.
Business Analyst
Skyray Ventures
Rope Gillingham
2024.06 - 2025.06
- Assisted agile team in transitioning manual office-ordering system to online application.
- Conducted interviews with business users to gather insights on processes and requirements.
- Identified inefficiencies through gap analysis and suggested potential solutions.
- Performed process analysis for improved resource allocation.
- Collaborated with stakeholders to align processes with business objectives.
- Monitored project timelines to ensure completion of key milestones.
- Provided customer service by enhancing complaint resolution procedures.
- Prioritised tasks to maintain project deadlines.
- Developed process maps with clear instructions for staff members.
Financial Analyst
Regency Assets Management Limited
Ikoyi, LA
2013.04 - 2019.02
- Evaluated investment potential of companies with thorough assessments of historical data, operational activities, and future objectives.
- Developed and deepened client relationships to cement profitable partnerships which led to increased sales by 10%.
- Collaborated to develop and maintain targeted profit plans to sustain growth.
- Assisted companies with choosing and timing investments for optimal results.
- Kept pace with economic, industrial, and corporate developments impacting clients' financial wellbeing.
- Helped clients make optimal decisions on amounts and timing of capitalization.
Credit Risk Analyst
Accion Microfinance Bank Limited
Ketu, OG
2011.03 - 2013.03
- Confirming loan applicant creditworthiness.
- Financial and non-financial evaluation of clients.
- Preparation of income statements and balance sheet/ratio analysis on each client.
- Proactively contact customers face-to-face, via phone, and by email to enhance timely payments.
- Involved in marketing campaign leads.
- Adhered to banking standards and government lending guidelines for loan services.
- Vetting of loan proposals at credit committee meetings.
- Working out loan payment schedules for delinquent clients.
- Supervision of new Credit Officers on whole loan process.
- Contacted customers and requested financial documentation.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Analyzed customer data such as financial statements to determine level of risk involved in extending credit.
- Ad-hoc administrative tasks.
- Accomplishments:
- Bank branch's welfare coordinator.
- Achieved clients' financing needs which led to significant growth in their businesses and simultaneously increased company's loan portfolio.
- Generated revenue through loan products and services.
- Maintained loan portfolio of 156 clients with portfolio at risk (PAR) at 5.04%.
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments.
Business Development Officer
Spring Bank Plc
Ibadan, OY
2008.10 - 2009.11
- Deposit Mobilization.
- Liability generation, monitoring credit relationship.
- Developing and managing relationship with customers Customer information management.
- Ensuring proper documentation of customers' mandates.
- Responding to customer inquiries.
- Debt recovery of non-performing loans and controlling sales ledger to maintain aged debit.
- Accomplishments:
- Secretary Business Development Unit.
- Achieved balance sheet of N70m for monthly deposit mobilization.
- Developed superior level of customer relationship management.
- Increased company's customer base through various marketing means.
NYSC
Spring Bank Plc
Ibadan, Nigeria
2007.10 - 2008.10
- Various Roles:
- Operations-Funds transfer and clearing.
- Operations-Customer services.
- Operations-Cash and Teller.
- Marketing-Credit and Marketing.
Education
Professional Certification - Management
Nigeria Institute of Management
LagosProfessional Certification - Business Analysis
Advance Careers UK
London 2022.11 - 2023.04
Secondary School Leaving - Commercial
Demonstration Secondary School
Zaria, Kaduna State 1991.09 - 1999.06
Bachelor of Science - Business Administration
Ahmadu Bello University
Zaria, Kaduna State 2002.10 - 2006.09
Skills
- Requirement engineering
- Data flow diagrams
- User acceptance testing
- Business system analysis
- Documentation
- Stakeholder relationship management
- Attention to detail
- Process Improvement
- Team collaboration
- Jira and confluence proficiency
- BPMN tool use
- Product backlog management
- Change management tactics
- Negotiation mastery
- Microsoft Office Suite
- Empathy in business
- Microsoft Visio
- Communication proficiency
- Critical evaluation
REFEREES
Available on request
TOOLS
- Management:
- Jira and Confluence, Draw.io, Balsamiq. Microsoft Office suit.
- Project Methodologies:
- Agile (Scrum).
Timeline
Business Analyst
Skyray Ventures
2024.06 - 2025.06
Business Process Analyst
Digital Echoes
2023.06 - 2026.04
Professional Certification - Business Analysis
Advance Careers UK
2022.11 - 2023.04
Financial Analyst
Regency Assets Management Limited
2013.04 - 2019.02
Credit Risk Analyst
Accion Microfinance Bank Limited
2011.03 - 2013.03
Business Development Officer
Spring Bank Plc
2008.10 - 2009.11
NYSC
Spring Bank Plc
2007.10 - 2008.10
Bachelor of Science - Business Administration
Ahmadu Bello University
2002.10 - 2006.09
Secondary School Leaving - Commercial
Demonstration Secondary School
1991.09 - 1999.06
Professional Certification - Management
Nigeria Institute of Management