Peace Adiele
Lekki Phase 1,Lagos Nigeria
Summary
Dedicated and adaptable professional with several years of experience in administration, customer service, sales and operations. Demonstrates excellent customer relationship management, clear and articulate communication abilities, and sound human management skills. Known for being self-driven, resourceful, and result-oriented with a strong ability to work under minimal supervision. Excels as a team player with the capability to take on leadership roles, prioritise tasks effectively, and meet deadlines consistently. Committed to continuous learning and expanding skill sets to achieve career growth. Passionate about contributing to a dynamic work environment and eager to apply skills to various industries.
Overview
10
10
years of professional experience
13
13
years of post-secondary education
Work History
Administrative Officer (internship)
Bank of Industry, Lagos
Lagos, Nigeria
12.2019 - Current
- Kept accurate and detailed records of office inventories, placing orders of low supplies.
- Maintained organised and updated file systems for easy staff use.
- Facilitated communication between departments, enhancing teamwork and project success rates.
- Coordinated meeting rooms and agendas.
- Entered and verified computer data to create reliable records.
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations.
- Assisted individuals with locating correct personnel or resources for different concerns.
- Sorted and distributed incoming mail and communications.
- Operated copy equipment, printers and other office machines to support staff with administrative ad hoc tasks.
- Prepared range of written communications, documents and reports.
Front Desk Receptionist
Transcorp Hotels Calabar
Calabar, Nigeria
06.2017 - 01.2018
- Updated guest records and reservation systems with accuracy,
safeguarding personal information. - Liaised with maintenance staff to report and follow up on facility
issues and repairs. - Operated multi-line telephone system to take messages, give
information and direct callers. - Processed payments for accommodations, services, and resolved
billing discrepancies with tact. - Participated in training sessions to improve skills and stay updated
on hospitality best practices. - Adhered to company policies and procedures, contributing to the
team's compliance efforts. - Handled booking reservations via phone, email, and in-person with
high accuracy and attention to detail. - Managed inventory of front desk supplies and placed orders to avoid
shortages. - Developed strong rapport with regular guests, recognising their
preferences for personalised service. - Handled customer concerns and escalated major issues to
supervisor.
Content Writer
XSouth (microblogging entity)
Calabar, Nigeria
12.2016 - 05.2017
- Delivered high-quality written content that was insightful, informative and entertaining.
- Performed in-depth research into topics to write clear and accurate copy.
Cinema Attendant/ OAP
Film House Cinemas Calabar
Calabar, Nigeria
03.2015 - 10.2016
- Handled concession stands, preparing and selling snacks and drinks while maintaining stock levels and cleanliness.
- Responded to guest questions about events and future offerings to build commitments and strengthen community support.
- Directed guests to restrooms or exits to provide directions and guidance in navigating area.
- Conducted regular checks in cinema halls to maintain order and address any disturbances promptly.
- Assisted in inventory management, ordering supplies, and conducting stock takes for the concessions area.
- Trained new staff on cinema operations, customer service, and emergency procedures to maintain high service standards.
- Scanned physical and digital tickets to prevent unauthorised entry.
- Reported any incidents or feedback from attendees to management, contributing to continuous improvement of services.
Head Makeup Artist
Olanna Makeup Artistry
Lagos, Nigeria
12.2019 - I currently work here
- Engaged with clients to better understand needs and deliver excellent service.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Managed bookings to optimise team availability.
- Managed inventory of makeup supplies, replenishing stock and negotiating with suppliers to secure competitive pricing.
- Utilised social media platforms to showcase work, engage with followers, and share insights into makeup trends and tips.
- Responded promptly to customer email and phone communications.
- Developed a loyal clientele through exceptional customer service, resulting in repeat bookings and referrals.
- Thrived in fast-paced environment with energy and enthusiasm.
- Trained and mentored employees to maximise team performance.
Education
Bachelor of Science - Physics (Electronics and computer technology)
University of Calabar
01.2016 - 12.2021
WAEC - Senior Secondary Certificate
De Prince International School
01.2003 - 12.2009
Skills
- Excellent customer relationship management
- Self-driven and ability to work under minimal supervision
- Excellent team player
- Sound human management skills
- Diligent, resourceful and result oriented
- Curiosity and desire to learn and expand skill set
- Prioritizing tasks and working to meet deadlines
- Ability to take on leadership roles
- Clear, concise and articulate communication skills - verbal, written and listening
- Versatile makeup Artistry
- Meticulous eye for detail
Custom
- Reading
- Traveling
- Content Creation
Timeline
Administrative Officer (internship)
Bank of Industry, Lagos
12.2019 - Current
Head Makeup Artist
Olanna Makeup Artistry
12.2019 - I currently work here
Front Desk Receptionist
Transcorp Hotels Calabar
06.2017 - 01.2018
Content Writer
XSouth (microblogging entity)
12.2016 - 05.2017
Bachelor of Science - Physics (Electronics and computer technology)
University of Calabar
01.2016 - 12.2021
Cinema Attendant/ OAP
Film House Cinemas Calabar
03.2015 - 10.2016
WAEC - Senior Secondary Certificate
De Prince International School
01.2003 - 12.2009
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