Patricia Ane Itiung
Abuja
Summary
Tech-savvy Virtual Assistant with a strong background in administrative support and customer service. Experienced in optimizing operations, enhancing customer experiences, and driving process improvements. Eager to contribute to a dynamic team and deliver exceptional support.
Overview
9
9
years of professional experience
Work History
Relationship and Virtual Assistant
Murtala Muhammad Airport -Viko Nigeria Limited
Lagos
10.2021 - 05.2023
- Organized and managed calendars, appointments, and travel arrangements for clients.
- Compiled data from various sources to create reports and presentations.
- Created invoices and tracked payments received from customers.
- Managed customer inquiries through email and telephone communication.
Relationship and Ticketing Officer
Murtala Muhammad Airport -Viko Nigeria Limited
Lagos
04.2017 - 08.2021
- Managed complex ticketing systems and reservations, ensuring accurate and timely processing.
- Provided exceptional customer service by resolving inquiries and complaints efficiently.
- Built strong relationships with passengers and airline staff, fostering a positive environment.
Secretary
Que Sera Sera Chamber
Abuja
01.2014 - 03.2017
- Drafted, formatted, and proofread legal documents, including briefs, contracts, and pleadings, ensuring accuracy and compliance with legal standards.
- Coordinated and managed attorneys' schedules, organized meetings, and ensured timely attendance at court hearings and client consultations.
- Maintained meticulous records of legal documents and correspondence, both in physical files and digital databases, ensuring easy retrieval and compliance with firm policies.
Education
Bachelor of Science - Computer Science
Hegt University, Cotonou
Cotonou08-2022
Skills
- Email management
- Google Workspace
- Notion And Canvas
- HTML,CSS, JavaScript
- Project Management
- Product Design
- Research
- Appointment Scheduling
- Data entry and Management
- Customer Service and Support
- Travel Planning and Coordination
- Calendar Management & scheduling
Certificate
- ALX - VIRTUAL ASSISTANCE PROGRAMME
July 2024 - September 2024
- Dev and Design Bootcamp - HTML, CSS, JavaScript
June 2024 - August 2024.
- Dev and Design Bootcamp - PRODUCT DESIGN
February 2024 - July 2024
Affiliations
Reading, Surfing the Internet, Badminton, Dancing and Singing
References
References available upon request.
Timeline
Relationship and Virtual Assistant
Murtala Muhammad Airport -Viko Nigeria Limited
10.2021 - 05.2023
Relationship and Ticketing Officer
Murtala Muhammad Airport -Viko Nigeria Limited
04.2017 - 08.2021
Secretary
Que Sera Sera Chamber
01.2014 - 03.2017
Bachelor of Science - Computer Science
Hegt University, Cotonou
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