Nnadi Paschaline Eberechukwu
Digital Marketing || Sells Representative
Lagos,LA
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Experienced Telemarketer with 2 years in cold calling . Results-driven, energetic and with excellent time management skills. Smoothly uses computer dialing software. Specializes in maintaining contact with customers, addressing concerns and helping resolve inquiries. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Marketer with over2 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Telemarketing Sales Representative
Mr. Adeniyi Muyideen Oladipo @ Canty Hills Realtors Limited
Lagos, Lagos
2020.09 - 2021.09
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Troubleshot problems for callers and helped independently resolve common issues.
- Recorded contact information of customers and potential customers in internal database.
- Assisted with training and orientation of new employees.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Provided information about available products and services, membership details, and purchase advantages.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
Digital Marketing
Mr, Oludaisy Arashi @ Daisy Best Reltors Limited
Lagos, Lagos
2019.12 - 2020.07
- Prepare detailed campaign reports and digital marketing strategies, communicating key findings to senior management.
- Monitored and optimized advertising campaigns using Google, Facebook and Bing.
- Employed web analytics to evaluate campaign success and identify opportunities and key performance trends.
- Identified growth opportunities and developed initiatives to increase market share.
- Analyzed and reported social media and online marketing campaign results.
- Directed successful search engine marketing campaign that used solid linking, technical and keyword research tactics.
- Led and managed talented teams of Customer service Representative to plan and implement project tasks meeting timelines and exceeding expectations.
- Created social media content with consistent content and tone.
- Increased customer engagement through social media.
- Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Outlined omnichannel channel goals across brands and digital platforms for store systems, web, mobile and marketing systems.
Customer Service Representative
Mr, Emmanuel Eze @ ST. Micheal's Laboratory
Enugu, Enugu
2016.02 - 2019.11
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Provided information regarding charge accounts and loyalty programs.
- Recommended products to customers, thoroughly explaining details.
- Communicated professionally with colleagues, freelancers and clients.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Increased efficiency and team productivity by promoting operational best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Effective liaison between customers and internal departments.
- Trained staff on operating procedures and company services.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Implemented and developed customer service training processes.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and backed up other customer service managers.
Education
Bachelor of Science - Biochemistry
Enugu State University of Science And Technology
Enugu State 2016.01 - 2021.04
Skills
Virtual Assistant
Timeline
Telemarketing Sales Representative
Mr. Adeniyi Muyideen Oladipo @ Canty Hills Realtors Limited
2020.09 - 2021.09
Digital Marketing
Mr, Oludaisy Arashi @ Daisy Best Reltors Limited
2019.12 - 2020.07
Customer Service Representative
Mr, Emmanuel Eze @ ST. Micheal's Laboratory
2016.02 - 2019.11
Bachelor of Science - Biochemistry
Enugu State University of Science And Technology
2016.01 - 2021.04