OSAMUDIAMEN ITUA
Benin city,Nigeria
Summary
A graduate of political science and public administration, who is enthusiastic to work , and creating an atmosphere of free flow interaction in all positions and circumstances, towards the attainment of professional distinction and proficiency. Experienced professional with strong leadership and relationship-building skills. Customer-oriented with strong history of leading high performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Meticulous, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Finance and Technology.
Overview
14
14
years of professional experience
19
19
years of post-secondary education
Work History
ASSET CUSTODIAN
STANBIC IBTC BANK
Benin city
10.2024 - Current
- Replenished supplies and ensured stock levels met operational needs.
- Managed waste disposal and recycling efforts throughout the premises.
- Inspected buildings for safety hazards and reported issues to management.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Managed cash replenishment for ATMs across multiple locations.
- Conducted routine inspections to ensure ATM functionality and safety.
- Coordinated with banks for timely service and equipment upgrades.
- Documented service logs and maintenance records accurately.
- Implemented best practices for cash handling and inventory control.
- Collaborated with team members to streamline operational procedures.
- Responded promptly to customer inquiries regarding ATM use or malfunctioning equipment.
- Collaborated with IT team members to troubleshoot software issues affecting the performance of an ATM machine.
- Repaired minor mechanical issues with ATMs such as jammed bills or cards stuck inside the machine.
- Monitored customer feedback regarding ATM services and addressed any complaints in a professional manner.
- Verified accuracy of financial data entered into computer systems related to ATM transactions.
- Researched discrepancies between actual cash balances reported by an ATM vs. system-generated balance reports.
- Adhered strictly to safety protocols when handling large amounts of cash at ATMs.
- Analyzed transaction logs to identify suspicious activity associated with an individual's use of an ATM.
- Monitored ATM functionality and reported maintenance needs promptly.
- Investigated customer complaints regarding ATM services or fees charged.
- Balanced the cash drawer daily and reconciled discrepancies between actual and computer generated totals.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Identified transaction errors when debits and credits did not balance.
- Received and counted daily inventories of cash, drafts and checks.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Reported daily averages and shortages to operations department.
CLIENT SERVICE OFFICER/BUSINESS EXECUTIVE
STANBIC IBTC
Benin City, Nigeria
11.2015 - 10.2024
- Supported in improving operations and resolving request and issues to deliver top-notch customer service.
STORE SUPERVISOR
Digiprints International Limited
Lagos, Nigeria
10.2013 - 03.2015
- I was in charge of procurement /restocking of production materials.
- (Liquidated)
TEACHER
National Youth Service Corps (NYSC)
kontagora, Nigeria
06.2012 - 05.2013
- Taught Government as a subject.
ADMINISTRATIVE/PUBLIC RELATIONS
Dynat Computers L TD
Benin City, Nigeria
11.2011 - 03.2012
- Worked directly with departments, clients, management to achieve result.
- Supported in improving operations and resolving issues to deliver top-notch customer service.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions about the company's products and services.
- Implemented marketing strategies, which resulted in growth of customer base.
Education
Master of Science - Public Administration
University of Benin
Edo, Nigeria 04.2014 - 11.2015
Bachelor of Science - Political Science and Public Administration
University of Benin
Edo, Nigeria 01.2008 - 11.2011
Senior Secondary School Leaving Certificate (WAEC) -
University of Benin Demonstration Secondary School
Edo, Nigeria 09.2001 - 06.2007
First School Leaving Certificate -
University of Benin Staff School
Benin City, Edo State, Nigeria 09.1993 - 06.2001
Skills
- Proficiency in basic computer skills
- Excellent communication skills
- Human relations
- Leadership
- Innovative skills
- Instructor
- Excel
- MS word
- Public Relations
- Superior customer service
- Safety inspections
- Customer relationship management
- Inventory control
- Team collaboration
- Operational efficiency
- Procurement management
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Maintenance knowledge
Hobbies and Interests
- Research
- Reading
- Meditating for new ideas
- Meeting People
References
Available on Request
Major Courses Attended
- 2013, Graduate membership certificate, The Nigerian Institute of Management (NIM) (chartered)
- 2013, Proficiency certificate in management, The Nigerian Institute of Management (NIM) (chartered)
Personal Information
- Current Salary: Available on Request
- Date of Birth: 09/21/90
- Gender: Male
- Nationality: Nigerian
- Marital Status: Single
- Place of Birth: Edo State
Languages
Bini
Native language
English
Proficient (C2)
C2
Spanish
Beginner
A1
Timeline
ASSET CUSTODIAN
STANBIC IBTC BANK
10.2024 - Current
CLIENT SERVICE OFFICER/BUSINESS EXECUTIVE
STANBIC IBTC
11.2015 - 10.2024
Master of Science - Public Administration
University of Benin
04.2014 - 11.2015
STORE SUPERVISOR
Digiprints International Limited
10.2013 - 03.2015
TEACHER
National Youth Service Corps (NYSC)
06.2012 - 05.2013
ADMINISTRATIVE/PUBLIC RELATIONS
Dynat Computers L TD
11.2011 - 03.2012
Bachelor of Science - Political Science and Public Administration
University of Benin
01.2008 - 11.2011
Senior Secondary School Leaving Certificate (WAEC) -
University of Benin Demonstration Secondary School
09.2001 - 06.2007
First School Leaving Certificate -
University of Benin Staff School
09.1993 - 06.2001