Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Onyeka Anuonye
Economist
Lagos
Summary
Overview
16
years of professional experience
14
years of post-secondary education
4
Certifications
1
Language
Work History
Stanbic IBTC BankLagos
Manager - Investigation & Reconciliation
04.2023 - Current
Job overview
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Stanbic IBTC BankLagos
Manager - Trade Forex Operations
10.2020 - 03.2023
Job overview
- Sought out new business to profitably enhance company assets.
- Prepared P&L statements and other divisional reports for senior management review.
- Conducted financial due diligence on potential investments and acquisitions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Complied with established internal controls and policies.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Stanbic IBTC BankLagos
Operation Team Leader
07.2015 - 09.2020
Job overview
- Motivated and trained employees to maximize team productivity.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Stanbic IBTC BankLagos
Customer Service Manager
04.2011 - 06.2015
Job overview
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Generated customer satisfaction surveys to analyze results into action plans.
Stanbic IBTC BankLagos
Relationship Manager, Banking Operations
02.2008 - 03.2011
Job overview
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Business School NetherlandsNetherlands
MBA from Business Administration
05.2021 - Current
University Overview
Abia State University Uturu, Okigwe
Bachelor of Science from Economics
05.2000 - 06.2005
University Overview
Federal Government Girls CollegeOwerri, Imo State
High School Diploma
01.1991 - 07.1997
University Overview
Skills
Strategic planning
undefinedAccomplishments
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 30 staff members and ensured staff engagement and Business continuity at all times.
Certification
Member, Institute of Chartered Economist of Nigeria
Timeline
Manager - Investigation & Reconciliation
Stanbic IBTC Bank
04.2023 - Current
Business School Netherlands
MBA from Business Administration
05.2021 - Current
Manager - Trade Forex Operations
Stanbic IBTC Bank
10.2020 - 03.2023
Operation Team Leader
Stanbic IBTC Bank
07.2015 - 09.2020
Customer Service Manager
Stanbic IBTC Bank
04.2011 - 06.2015
Relationship Manager, Banking Operations
Stanbic IBTC Bank
02.2008 - 03.2011
Abia State University
Bachelor of Science from Economics
05.2000 - 06.2005
Federal Government Girls College
High School Diploma
01.1991 - 07.1997
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