ABOSEDE AWELEWA
Lagos,Lagos
Summary
Experienced in Settlement and reconciliation process improvement, offering expertise in managing operational workflows, resolving discrepancies, and ensuring compliance with regulatory standards. Skilled in data analysis, team leadership, and developing streamlined procedures to enhance efficiency and accuracy. Adept at fostering collaboration and delivering timely, accurate financial reporting.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations/Settlement and Reconciliation Manager
Access Corporation ( OxygenX)
Lagos, Nigeria
02.2023 - Current
- Delegated tasks efficiently to maximise productivity.
- Streamlined communication channels, enhanced internal information flow.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained inventory control, reduced stock shortages.
- Implemented and streamline reconciliation processes where appropriate.
- Researched complex transactions to ensure proper treatment was applied.
- Reconciled intercompany accounts between different companies within the group.
- Managed reconciliation of accounts by identifying discrepancies and resolving issues in a timely manner.
- Identified potential areas of risk through trend analysis and proactive monitoring activities.
- Established strong relationships with banks and other external parties involved in the reconciliation process.
- Assisted external auditors in completing their review process efficiently.
- Collaborated with internal departments to resolve any outstanding discrepancies quickly and effectively.
- Ensured all financial reports were prepared accurately and submitted on time.
- Prepared monthly reconciliations report for multiple entities within an organization.
- Provided technical advice on complex reconciliations and other finance related matters.
- Developed and implemented effective reconciliation procedures to ensure accuracy of financial data.
- Documented processes and developed training materials for new staff members.
- Recruited staff members and oversaw training programs.
- Prepared operational and risk reports for management analysis.
Operations/Settlement and Reconciliation Manager
Code Ark Technologies
Lagos, Nigeria
03.2021 - 01.2023
- Delegated tasks efficiently to maximise productivity.
- Led performance reviews, identified areas for improvement.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Managed the daily operations of multiple departments to maximize efficiency.
- Developed talented team, participating in hiring, coaching, and performance management processes.
- Ensured effective communication among staff members by providing training when necessary.
- Liaised between departments to facilitate smooth workflow across the organization.
- Proper reconciliation of transactions initiated on the electronic platform and identifies the open items for reversal within the SLA time.
- Monitor and liaise with counterparts (NIBSS, Processors, Settlement banks) in relation to all daily settlements and status report.
- Settlement and reconciliation of Agency Banking transactions on a daily bases.
- Perform daily settlement and reconciliation for all products such as: Agency banking, Loan, Savings, Vas transactions and Insurance products.
- Wallet settlement and Reconciliation.
Settlement and Reconciliation / Dispute Specialist
AjoCard Limited
Lagos, Nigeria
02.2019 - 01.2021
- Implemented strategies to improve performance, accuracy, and quality.
- Leveraged strong communication skills to build relationships with clients.
- Coordinated with cross-functional teams on projects and initiatives.
- Perform daily settlement and reconciliation for all products such as: Agency banking, Loan, Savings, Vas transactions and Insurance products.
- Wallet settlement and Reconciliation.
- Settlement and reconciliation of Agency Banking transactions on a daily bases.
- Settlement and Reconciliation of VAS transactions on daily bases.
- Monitor and liaise with counterparts (NIBSS, Processors, Settlement banks) in relation to all daily settlements and status report.
- Ensure all premiums for all insurance products are reconciled with in house report and third party gateway report.
- Resolve customer complaint on merchant settlement issues.
- Investigate all POS and WEB disputed claims received if our position was settled by Acquirer banks.
- Send all chargeback notification received from the acquirer to the merchants/ agent through the authorized channels.
- Investigate and follow up with merchants/agents of all disputed POS/WEB claims logged.
- Liaise with the settlement bank and payment processing companies on potential under-settlement and ensure resolution of issues identified in line with the company’s policies and procedures.
- Liaise with the company’s biller for all VAS disputed claims raised by partners or clients.
- Proper reconciliation of transactions initiated on the electronic platform and identifies the open items for reversal within the SLA time.
- Ensure compliance with policy and service standard.
Reconciliation Officer
Unified Payments Settlement
Lagos, Nigeria
05.2014 - 01.2019
- Streamlined reconciliation processes to improve efficiency within the finance team.
- Resolved customer queries regarding discrepancies in their accounts swiftly and professionally.
- Liaised with other departments for clearer understanding of complex transactions.
- Conducted thorough research on unmatched items, leading to resolution and clearance of outstanding items quickly.
- Reconciliation of Merchant Deposit Bank Account using the Merchant Payment schedules
- Perform daily reconciliation of transaction settlement data from the payment processing companies and the settlement value by the partner banks.
- Processing card scheme chargeback on behalf of banks as their acquirer or issuer processor for local and international disputed transactions in line with card scheme rules.
- Process WEB disputed transactions.
- Investigate and follow up with merchants/agents of all disputed POS/WEB claims logged.
- Ensuring incoming retrieval requests & chargeback are processed in accordance with Visa and MasterCard regulations.
- Ensuring customer satisfaction is maintained in the face of cardholder dispute settlements.
- Partnering and maintaining an excellent working relationship with customers and team members to achieve overall.
- Preparing Merchant Report and settling merchant issues.
- Prepare and sending POS Reports to Banks and client.
- Spooling transactions from and database and prepare Dollar merchant report to major banks.
- Prepare weekly merchant reports for Naira payment.
- Meeting team standards for quality and performance/productivity making monetary adjustments to Customers accounts and other risk/income matters.
- Assisting with daily system balancing and reconciliation, account reconciliation.
Education
Bachelor of Science -
Olabisi Onabanjo University
Nigeria 09.2004 - 04.2009
Skills
- Microsoft office suite proficiency
- Problem-solving
- Team building
- Strategic planning
- Leadership
- Microsoft excel
- Power Point
Certification
Financial Modeling & Valuation Analyst.
References
References available upon request.
Timeline
Operations/Settlement and Reconciliation Manager
Access Corporation ( OxygenX)
02.2023 - Current
Operations/Settlement and Reconciliation Manager
Code Ark Technologies
03.2021 - 01.2023
Settlement and Reconciliation / Dispute Specialist
AjoCard Limited
02.2019 - 01.2021
Reconciliation Officer
Unified Payments Settlement
05.2014 - 01.2019
Bachelor of Science -
Olabisi Onabanjo University
09.2004 - 04.2009