OMOLOLA JOLAOSHO
Lagos,Nigeria
Summary
Senior banking operations and compliance leader with over 15 years of experience in managing large-scale operations within a high-performance banking environment. Successfully led teams of over 50, driving operational efficiency improvements of 20-30% while maintaining a strong compliance culture, achieving zero major audit exceptions.
Overview
18
18
years of professional experience
Work History
Branch Operations Manager
Zenith Bank Plc
10.2023 - Current
- Provide leadership for end-to-end operational and administrative functions
- Manage and develop a team of over 50 staff, ensuring performance, discipline, and accountability
- Drive operational efficiency, improving turnaround time by 20-30%
- Implement cost control measures, reducing operational expenses by 10-15%
- Oversee financial control processes including reporting, reconciliation, and audit readiness
- Ensure compliance with regulatory requirements, internal policies, and governance standards
- Sustained zero major audit exceptions through strong compliance culture
- Resolved escalated issues, maintaining high standards of service delivery and customer satisfaction
- Enhanced service delivery and customer satisfaction through targeted initiatives
- Support business development initiatives, contributing to customer growth and revenue opportunities
- Analyzed branch performance data to identify trends and inform strategic decisions.
Head, Funds Transfer
Zenith Bank Plc
01.2020 - 10.2023
- Managed high-volume local and international financial transactions exceeding ₦50B monthly, ensuring accuracy and timely processing to enhance operational reliability
- Ensured near 100% accuracy in financial reporting and General Ledger reconciliation, strengthening financial control
- Coordinated month-end reporting, asset verification, and reconciliation processes to ensure compliance with regulatory and internal standards
- Led initiatives for process improvements and operational efficiency, achieving a 20% reduction in transaction processing delays
Cash Officer
Zenith Bank Plc
01.2016 - 01.2020
- Managed vault operations and high-volume cash handling to ensure secure and accurate cash flow
- Maintained strong internal controls with near-zero discrepancies
- Supervised front-line teams to enhance service efficiency by 15-20%
- Oversaw daily ATM operations to ensure functionality and reliability to maintain 95-98% uptime
Cash & Teller Officer
Zenith Bank Plc
01.2009 - 01.2016
- Achieved 100% accuracy in transactions and reconciliations, reinforcing customer trust and operational reliability
- Processed daily transactions averaging ₦150M, ensuring compliance with banking regulations
- Processed customer transactions efficiently and accurately.
- Managed cash drawers and ensured proper balancing daily.
- Provided exceptional customer service and resolved inquiries promptly.
Education
MBA - Master of Business Administration
Obafemi Awolowo University
Osun StateB.Sc. - Computer Science
University of Ilorin
Kwara StateSkills
- Operations leadership
- Financial control
- Compliance assurance
- Operational risk management
- Process Improvement
- Cost Optimization
- Service Delivery
- Customer management
- Team leadership
Professional Affiliation
Nigerian Institute of Management, Member
Timeline
Branch Operations Manager
Zenith Bank Plc
10.2023 - Current
Head, Funds Transfer
Zenith Bank Plc
01.2020 - 10.2023
Cash Officer
Zenith Bank Plc
01.2016 - 01.2020
Cash & Teller Officer
Zenith Bank Plc
01.2009 - 01.2016
MBA - Master of Business Administration
Obafemi Awolowo University
B.Sc. - Computer Science
University of Ilorin