Omobolanle Banke Ilesanmi

• Manage daily client interactions, ensuring high-quality service delivery and prompt resolution of candidate and stakeholder inquiries.
• Coordinate project-related activities within the test centre, including scheduling, logistics planning, and execution of examination processes.
• Lead service enhancement initiatives by identifying operational gaps and implementing process improvements to increase efficiency and client satisfaction.
• Prepare and administer examination sessions, ensuring full compliance with testing standards, procedures, and security protocols.
• Organize and set up examination venues, including equipment checks, seating arrangements, and candidate verification processes.
• Support exam preparation activities such as candidate communication, documentation review, and system readiness checks.
• Maintain accurate records of exam activities, incidents, and client feedback to support reporting and continuous improvement.
• Collaborate with internal teams and management to ensure seamless operations and achievement of service targets.

• I ensure all relevant standards & procedures, based on training and reference materials provided by

the British Council Examinations Services and the relevant Exam Boards

• relations with invigilators and candidates

• handling confidential materials

• write and send report at the end of the day

• monitor/evaluate invigilators' performance

Invigilate examinations to the standard required by the British Council Examinations Service and the

relevant Exams Board

• Support the supervisor to ensure that candidates have a positive and consistent test day experience

and a positive image of the British Council.

• Actively monitor candidates during tests to make sure that there is no violation of test conditions

• Complete and maintain accurate records of exam assignments. Complete all reports, logs and claims

accurately as required by British Council Examinations Services

• Ensure that candidates follow the agreed exam procedures regarding the location and security of their

belongings

• Enable good customer flow by giving candidates clear direction and answering their enquiries.

• Assist Premium Health Customer Service staff in managing customers inquires and complaints

• Training Premium Health customer service staff

• Delegating tasks, monitoring performance and conducting performance reviews for Premium Health

customer service staff

• Collecting Data and preparing reports.

•Served as a liaison officer between Premium Health staff in the Democratic Republic of Congo (DRC) and the Lagos office, ensuring seamless communication and coordination.

• Interpretation of documents from French to English and vice versa

• Attend to walk-in customers

• make inbound and outbound calls

• Attend to customers' complaints/request via emails

• Give useful advice and tips to customers on MTN product and services

• Developing and planning French teaching strategies

• Implementing teaching lessons according to the grade levels of Ruby Springfield College students

• Preparing assessment like examinations and tests

• Organizing fun activities and events