Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Precious Chigemuzu Onuoha

Abuja
Precious Chigemuzu Onuoha

Summary

A Detail-oriented Administrative and Customer Service Professional with over 10 years of experience supporting business operations, driving operational efficiency, and enhancing client satisfaction. Proven ability to handle diverse administrative tasks, streamline operations, and ensure organizational effectiveness. Skilled in managing high-volume communications, maintaining accurate records, and resolving issues with empathy and efficiency to foster long-term client relationships. Proficient in Microsoft Office Suite and CRM systems, with excellent communication, problem-solving, and organizational skills. Seeking to leverage expertise in a dynamic role to drive operational excellence.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

14
years of professional experience

Work History

Golden Heart Foundation

CALL CENTRE AGENT/ADMINISTRATIVE ASSISTANT
09.2024 - Current

Job overview

  • Manage daily administrative tasks such as scheduling meetings, travel arrangements, and documentation to ensure smooth office operations across departments
  • Organize physical and digital filing systems for quicker accessibility of essential documents, reducing information gaps and supporting timely execution of activities
  • Monitor office supplies inventory, place orders, and maintain vendor relationships to ensure cost-effective procurement and uninterrupted office operations
  • Respond to 15+ high volumes of weekly inbound and outbound calls, addressing inquiries, resolving complaints, and delivering detailed information about the foundation’s outreach programs
  • Build rapport with 50+ beneficiaries through empathetic listening and effective problem resolution to offer tailored solutions that align with the foundation’s mission and services
  • Work closely with appropriate departments to promptly resolve over 5 complex issues while keeping stakeholders informed about progress and outcomes
  • Document all call interactions and feedback in CRM systems, ensuring accurate data capture and contributing to performance analysis, reporting and improvement initiatives
  • Achievements: Boosted overall operational efficiency by streamlining administrative processes, resulting in a 20% decrease in average response time for internal requests
  • Achievements: Increased call resolution rates by 15% through improved issue tracking and proactive follow-ups, elevating overall beneficiary satisfaction

NOHEN Construction Limited

ADMINISTRATIVE ASSISTANT/STORE KEEPER
03.2023 - 12.2023

Job overview

  • Provided comprehensive administrative support to ensure smooth office operations, encompassing managing schedules, arranging meetings, and handling correspondence (reports and presentations)
  • Served as a primary point of contact for internal and external communication, answering inquiries and directing messages to the appropriate departments or personnel
  • Prepared accurate project bills, and comprehensive project documentation, and ensured proper organization and filing of records in physical and digital formats for easy retrieval and audit purposes
  • Oversaw daily operations on behalf of the Manager to handle client inquiries and resolve issues promptly to uphold high customer satisfaction levels
  • Assisted with inventory management duties, monitoring optimal levels of supplies and materials and placing orders for replenishment to support daily operations
  • Achievements: Formulated and integrated a new organized filing system to achieve a 15% increase in quick access to critical information and confidential company documents
  • Identified cost-saving opportunities in office supplies procurement and other resources, resulting in a 10% reduction in annual office expenses while maintaining quality standards

Eldove Trans-National Services Limited (NCC/ECC)

CALL CENTRE AGENT
11.2022 - 02.2023

Job overview

  • Handled and responded to 20+ inbound calls daily from customers efficiently, addressing inquiries, resolving issues, and providing information about the company’s products and services
  • Assessed the nature of emergency calls, gathered essential details, and coordinated dispatch of appropriate response units according to established protocols
  • Documented all interactions and transactions with customers in the call centre database accurately, ensuring comprehensive records for future reference and reporting
  • Participated in training sessions and quality improvement initiatives to enhance personal performance maintain operational standards and comply with company guidelines during every customer interaction
  • Achievements: Increased customer satisfaction scores by 15% through proactive and effective communication, empathy, and timely resolution of customer concerns or complaints
  • Implemented efficient call-handling techniques and improved problem-solving skills to enhance service delivery, leading to a 20% reduction in average call duration

Kapland Consults Limited (NCC/ECC)

CALL CENTRE AGENT
04.2021 - 09.2022

Job overview

  • Handled and responded to 20+ inbound calls daily from customers efficiently, addressing inquiries, resolving issues, and providing information about the company’s products and services
  • Assessed the nature of emergency calls, gathered essential details, and coordinated dispatch of appropriate response units according to established protocols
  • Documented all interactions and transactions with customers in the call centre database accurately, ensuring comprehensive records for future reference and reporting
  • Participated in training sessions and quality improvement initiatives to enhance personal performance maintain operational standards and comply with company guidelines during every customer interaction
  • Achievements: Increased customer satisfaction scores by 15% through proactive and effective communication, empathy, and timely resolution of customer concerns or complaints
  • Implemented efficient call-handling techniques and improved problem-solving skills to enhance service delivery, leading to a 20% reduction in average call duration

INterra Networks Limited (NCC/ECC)

CALL CENTRE AGENT
06.2019 - 03.2021

Job overview

  • Handled and responded to 20+ inbound calls daily from customers efficiently, addressing inquiries, resolving issues, and providing information about the company’s products and services
  • Assessed the nature of emergency calls, gathered essential details, and coordinated dispatch of appropriate response units according to established protocols
  • Documented all interactions and transactions with customers in the call centre database accurately, ensuring comprehensive records for future reference and reporting
  • Participated in training sessions and quality improvement initiatives to enhance personal performance maintain operational standards and comply with company guidelines during every customer interaction
  • Achievements: Increased customer satisfaction scores by 15% through proactive and effective communication, empathy, and timely resolution of customer concerns or complaints
  • Implemented efficient call-handling techniques and improved problem-solving skills to enhance service delivery, leading to a 20% reduction in average call duration

Angy Onyi Boutique

FASHION SALES REPRESENTATIVE (Part-Time)
07.2011 - 05.2017

Job overview

  • Delivered tailored customer service by guiding clients in selecting clothing items that matched their individual needs and preferences, resulting in higher customer retention rates and positive word-of-mouth referrals
  • Collaborated with colleagues in maintaining a neat and organized showroom environment to enhance the shopping experience and facilitate ease of browsing for customers
  • Utilized 2+ point-of-sale (POS) systems efficiently to process client orders and transactions and handle cash, ensuring accuracy and timeliness in order fulfillment

Education

Imo State University
Owerri, Imo State

B.Sc. from Microbiology
01.2016

University Overview

Lily Vision Agency

Customer Relationship Management
03.2025

University Overview

Enterprise Development Center

Transforming Nigerian Youth Program
01.2025

University Overview

Google (Coursera)

Foundations of Project Management
01.2024

University Overview

Skill Up Imo Acquisition Centre
Owerri, Nigeria

Digital Marketing
01.2023

University Overview

Emory University of New York

Community Emergency Communication
01.2020

University Overview

Wilson Computer Institute
Owerri, Nigeria

Diploma in Computer Appreciation and Desktop Publishing
01.2019

University Overview

National Youth Service Corps (NYSC)

Skill Acquisition and Entrepreneurship Development
01.2017

University Overview

Skills

  • Administrative Support
  • Office Management
  • Documentation and Record Keeping
  • Correspondence Management
  • Process Improvement
  • Regulatory Compliance
  • Performance Reporting
  • Team Collaboration
  • Inventory Management
  • Stakeholder Engagement
  • Telephone Etiquettes
  • Customer Service
  • Complaint Resolution
  • Product Knowledge
  • Client Relationship Management
  • Customer Retention
  • Presentation skills
  • Microsoft Suite
  • Customer Relationship Management Systems

Timeline

CALL CENTRE AGENT/ADMINISTRATIVE ASSISTANT
Golden Heart Foundation
09.2024 - Current
ADMINISTRATIVE ASSISTANT/STORE KEEPER
NOHEN Construction Limited
03.2023 - 12.2023
CALL CENTRE AGENT
Eldove Trans-National Services Limited (NCC/ECC)
11.2022 - 02.2023
CALL CENTRE AGENT
Kapland Consults Limited (NCC/ECC)
04.2021 - 09.2022
CALL CENTRE AGENT
INterra Networks Limited (NCC/ECC)
06.2019 - 03.2021
FASHION SALES REPRESENTATIVE (Part-Time)
Angy Onyi Boutique
07.2011 - 05.2017
Lily Vision Agency
Customer Relationship Management
Enterprise Development Center
Transforming Nigerian Youth Program
Google (Coursera)
Foundations of Project Management
Skill Up Imo Acquisition Centre
Digital Marketing
Emory University of New York
Community Emergency Communication
Wilson Computer Institute
Diploma in Computer Appreciation and Desktop Publishing
National Youth Service Corps (NYSC)
Skill Acquisition and Entrepreneurship Development
Imo State University
B.Sc. from Microbiology
Precious Chigemuzu Onuoha