Omini Wonokoni
Communication Professional
Lagos,Lagos
Summary
A Mass Communication professional with over 4 years cumulative experience in Customer Relation, data verification, and the media industry. Excellent reputation for resolving problems and improving customer satisfaction.
Highly skilled in managing operational duties of business and propelling teams towards success. Exemplary professional expertise and superior communication skills in both written and spoken forms.
Overview
1
1
Certification
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Data Verifier
Bank of Industry Contact Center
Lekki , Lagos
03.2019 - Current
- Worked with technologies like CRM (Customer Resolution Management) IVR (Interactive Voice Recorder), Predictable dialer and X lite
- Processed loan for 50,000 batches and verified them within the stipulated time.
- Verification of trader moni-loan, market moni, farmers moni, and the South African returnees moni-loan. And also, did verification of survivor funds for the federal government.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Eliminated downtime and maximized revenue by providing top project quality control.
- Collaborated with IT department to achieve timely results and meet up with targets.
- Actively listened to customers, handled concerns quickly and escalated major issues to the management.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Recommended loan approvals and denials based on customer loan application reviews.
Manager
Jane K Fashion & Beauty Products
, Lagos State
01.2017 - 02.2019
- Oversee the general operation of the company
- Sort out purchased goods into different categories and prices
- Carried out sales analysis on daily, weekly, and monthly basis.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Maximized performance by monitoring daily activities and mentoring team of 10 associates.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Facilitate contacts with cooperate organization for supply
Researcher
Communication and Marketing Research Group
Calabar , Cross-River
01.2016 - 01.2017
- Collaborated with leadership team to identify relevant questions and determine best methods of collection
- Carried out enumeration of research sample area
- Administering research questionnaires
Factory Attendant Supervisor
Detel Industry
Calabar Free Trade Zone , Cross River
01.2015 - 01.2016
- Prepared operational reports or records for product reviews.
- Inspected equipment to maintain proper functioning during factory activity.
- Resolved customer complaints or problems to decrease escalation issues.
- Assigned duties or work schedules to factory workers for adequate shift coverage.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Reporter (Internship)
Cross River Broadcasting Coperation
Calabar , Cross River
11.2011 - 11.2012
- Researched and produced daily news reports.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Conducted live and taped interviews to obtain information.
- Investigated important community issues and put together well-received reports.
- Wrote and submitted accurate, engaging and fact-checked stories.
- Maintain customer's confidence and protect operation by keeping relevant information safe.
Education
Higher National Diploma - Mass Communication
Federal Polytechnic Oko
Anambra State, Nigeria 08.2014 - 12.2016
Skills
Data Collection
undefinedCertification
[Association of Mass Communication Students (ASMACS) Training
Timeline
Data Verifier
Bank of Industry Contact Center
03.2019 - Current
Manager
Jane K Fashion & Beauty Products
01.2017 - 02.2019
Researcher
Communication and Marketing Research Group
01.2016 - 01.2017
Factory Attendant Supervisor
Detel Industry
01.2015 - 01.2016
Higher National Diploma - Mass Communication
Federal Polytechnic Oko
08.2014 - 12.2016
Reporter (Internship)
Cross River Broadcasting Coperation
11.2011 - 11.2012
[Association of Mass Communication Students (ASMACS) Training
01-2011
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