GBENGA OLAWALE
IBADAN,Oyo State
Summary
Self-disciplined professional with ample experience in IT, customer service and technical support. Adept in troubleshooting, diagnosing and designing computer systems to customise client needs. Eager to enhance skills and achieve growth in organisation.
Overview
15
15
years of professional experience
10
10
years of post-secondary education
Work History
IT technical support specialist
STRATEGIC OUTSOURCING LIMITED/ACCESS BANK PLC
Ibadan, Oyo State
05.2014 - Current
- Employed advanced troubleshooting and expert application knowledge to solve system user interface problems.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Followed manufacturing instructions and design specifications when completing repairs.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Offered technical advice to programmers and developers to help optimise designs.
- Delivered reliable, high quality technical support to average of 10 users daily.
- Installed new software for users and monitored version and patch update requirements.
- Answered user questions about hardware and software operation to help resolve problems.
- Tracked computer system and network performance to identify root causes of issues.
- Developed expertise in variety of technical disiplines including cloud services and network management.
- Scanned systems, diagnosing and correcting equipment failures and performance issues.
- Carried out new hardware installations and updates, keeping systems functional and secure.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Used Service Desk to track support tickets and document actions.
- Received and processed stock using inventory management system.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Successfully maintained clean driving licence and access to reliable transportation.
- Displayed energy and enthusiasm in fast-paced environment.
- Completed customer orders with speed and accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Construction site engineer
Berea Services Limited
Abeokuta, Ogun State
03.2012 - 11.2013
- Wrote down work schedules and communicated changes to crew members and clients.
- Increased safety ratings by identifying and resolving severe structural issues.
- Reported on flood and environmental hazards and recommended mitigation strategies.
- Onboarded contractors with correct health and safety training for compliant workforces.
- Documented daily progress, incidents and issue resolutions for accurate site records.
- Supervised site work to verify quality and safety standards ahead of sign off.
- Communicated with clients and client representatives, attending regular meetings to update on progress.
- Completed duties to deliver on targets with accuracy and efficiency.
Construction site supervisor
Building Anatomy
Kaduna, Kaduna State
02.2009 - 12.2009
- Closely managed site operations, keeping team production at optimal pace.
- Updated work progress records for continued project monitoring.
- Updated managers on project progress for improved forward planning.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Higher National Diploma - Building Technology
The Federal Polytechnic, Offa
Offa, Kwara State, Nigeria 10.2009 - 09.2011
Diploma of Higher Education - Building Technology
The Federal Polytechnic, Offa
Offa, Kwara State, Nigeria. 11.2005 - 10.2007
WAEC - SSCE
Oro Grammar School, Oro
Oro, Kwara State, Nigeria. 09.1999 - 07.2005
Skills
- Exceptional telephone etiquette
- Hardware maintenance
- Desktop support
- Customer service expert
- Application installations
- Network troubleshooting
- Problem-solving
Languages
English
Upper intermediate
Timeline
IT technical support specialist
STRATEGIC OUTSOURCING LIMITED/ACCESS BANK PLC
05.2014 - Current
Construction site engineer
Berea Services Limited
03.2012 - 11.2013
Higher National Diploma - Building Technology
The Federal Polytechnic, Offa
10.2009 - 09.2011
Construction site supervisor
Building Anatomy
02.2009 - 12.2009
Diploma of Higher Education - Building Technology
The Federal Polytechnic, Offa
11.2005 - 10.2007
WAEC - SSCE
Oro Grammar School, Oro
09.1999 - 07.2005
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