ALBERT CHIBUIKE UGWU
5 Bank Road, Bauchi,
Summary
Creative and well-rounded Social Media Specialist with excellent eye for detail and strong understanding of web strategies. Well trained in implementing social media content strategies, analyzing audience engagement data, Identifying trends in audience interactions. Enthusiastic about planning digital campaigns to build online communities and increasing brand awareness on social media. Currently engaged in several pieces of training centered in managing profiles on social media platforms like Facebook, Twitter and Instagram. Successful in expanding online presence through personalized interactions with followers aimed at continuous brand enhancement.
Overview
10
10
years of professional experience
Work History
Technical Support Staff
Access Bank Plc
Bauchi
01.2019 - Current
- Resolved diverse range of technical issues across multiple systems, platforms and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to various levels of technical support needs.
- Used ticketing systems to manage and process user/customer support actions and requests.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Local Area Network (LAN)
- Managed four branches effectively; one on site and three remotely.
- Documented support interactions for future reference.
- Installation and maintenance of bank software and hardware
- Computer system, Network and Inverter system troubleshooting and management
- IT asset inventory and maintenance
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Configured hardware and granted system permissions to new employees.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Social Media Specialist
Padmozel Online
Digital Startup
12.2018 - Current
- Developed marketing content advice such as blogs, promotional materials and advertisements for social media.
- Volunteered to help friends and colleagues in creating and effectively managing their online brands.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers on volunteering basis.
- Assisted individuals, non-profits to set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
Corps Liaison Officer
NYSC Chikun Local Government Secretariat
Chikun
07.2018 - 07.2019
- Effectively deployed social media platforms in collection, collation and dissemination of information to corps members timely.
- Digitalized collection and management of Corps members’ data during the 2019 Nigeria general elections ensuring accuracy and precision
- Improved information dissemination system for Corps members, which ensured all Corps members under my LG fulfilled their responsibilities and received all their entitlements, as and when due.
- Led projects and analyzed data to identify opportunities for improvement.
- Inspired Corps members to initiate and complete several community development projects such as rural electrification, public toilet facilities, and health outreaches, among others.
- Strategized social media campaigns for corps members, helping to meet goals and reach their target communities in their various community development services.
Undergraduate Student Intern
SOPARKids International
Enugu
01.2016 - 01.2018
- Learned organizational resource management during participation in planning and implementing organizational projects
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Responded to comments, posts and questions from various channels.
- Facilitated Google and Facebook digital skills training for Corps members and other young people, including teens and kids
- Successfully deployed marketing strategies that grew clients’ business awareness by 50%.
- Analyzed trends in social media posts and followers to maximize views.
- Created engaging content to catch attention of potential customers.
- Worked with assigned team on projects to meet deliverables.
- Created informative and entertaining posts for client's Twitter, LinkedIn, Facebook and Instagram pages.
- Provided clerical support, addressing routine and special requirements.
Education
HND Distinction - Physics Electronic
Institute of Management And Technology,
EnuguSkills
- Content creation
- Copywriting
- Identifying trends in customer interactions
- Planning digital campaigns to build online communities and increase brand awareness on social media
- Project Implementation
- Google AdWords
- Analyzing engagement data,
- Facebook ads/Community management
- Desktop support
- Exceptional Telephone Etiquette
- Customer Complaint Resolution
- Personal effectiveness and emotional intelligence
- Proficient in LinkedIn, Facebook, Whatsapp, Twitter
- Social media technologies
CERTIFICATIONS AND COURSES
. Google Fundamental Digital skills for Africa,
. Social Media Management Professional course by Tailopez.com,
. Certified Associate in Project Management training in PMI and Prince2 standards,
. Effective copywriting and Brand Management courses by Learnoflix.com
. Google IT Support Professional Certificate.
Timeline
Technical Support Staff
Access Bank Plc
01.2019 - Current
Social Media Specialist
Padmozel Online
12.2018 - Current
Corps Liaison Officer
NYSC Chikun Local Government Secretariat
07.2018 - 07.2019
Undergraduate Student Intern
SOPARKids International
01.2016 - 01.2018
HND Distinction - Physics Electronic
Institute of Management And Technology,
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