Olaposi Rahamon Jamiu
Lead, Program/E-Banking & Digital Engagement Hub (DEH)/Senior Software Engineer At CWG PLC
10B, Esther Osuala Close, Victory Estate, Ajah,LA
Summary
Lead, E-Banking (OCH/DEH/OB/MB/MSs) Senior Software Engineer & Finacle Application support (versions 10.x and 11.x) for Computer Warehouse Group (CWG-PLC). Area of core competence is in the design, support and Implementation of new Programs and Finacle E-Banking Application (Omni-Channel-OCH, Digital Engagement Hub-DEH, Online Banking-OB, Mobile Banking-MB and its Microservices-MS) providing a world class 24/7 support to all client sites (Banks) using Finacle E-Banking Application software installed across a variety of operating systems (AIX/Linux/Window Servers). In the course of career in CWG-PLC which spans a period of 3years till date, have developed deep functional, operational and technical skills in information technology especially in the area of Banking/Fintech applications, Finance and project delivery. Possess a B.Sc and M.Sc(In-view) in Computer Science, ITIL & DAT205x. Presently oversee the implementation of Finacle 11.x projects across all Finacle Banks in Nigeria and affiliates. Before joining Computer Warehouse Group, was an Internet Banking Tech Support & Host-To-Host(H2h) Integration Officer at United Bank of Africa (UBA). Also had Banking operational experience at Access Bank and Credit Management at Forte Oil Awolowo Station.
Seasoned full stack Engineer experienced developing applications, databases and cloud computing solutions. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Supportive Team Lead with 5 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Multi-tasking Team Leader well-known for executing successful new product and program initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Lead, Finacle E-Banking (OCH/DEH/OB/MB/MSs) Software Engineer & Finacle Application Support
Computer Warehouse Group (CWG-PLC)
Lagos, LA
03.2019 - Current
- In course of career in CWG-PLC which spans period of 3years till date, have developed deep functional, operational and technical skills in information technology especially in area of Finacle application support, Finance and project delivery.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Trained new team members by relaying information on company procedures and safety requirements
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations
- Managed schedules, accepted time off requests and found coverage for short shifts
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
- Worked different stations to provide optimal coverage and meet production goals
- Coordinated with other engineers to evaluate and improve software and hardware interfaces
- Coached team members in techniques necessary to complete job tasks
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions
- Provided direction and guidance to process improvements and established policies
- Identified and documented project changes with proactive budget oversight
- Collaborated with fellow engineers to evaluate software and hardware interfaces
- Offered experience with C-Sharp, Java, Node, ESQL, HTML and Python
- Maintained existing software systems by identifying and correcting software defects
- Provided guidance and mentored less-experienced staff members
- Informed internal personnel and external stakeholders of project milestones
- Collaborated with clients to define solution requirements
- Integrated third-party tools and components into applications
- Designed enhancements and updates for subsystems of end-user applications software running on local, networked and Internet-based platforms
- Worked with customers for needs analysis and to determine vendor costs
- Analyzed proposed technical solutions based on customer requirements
- Coordinated efficient large-scale software deployments
- Represented software applications engineering team during large and complex development projects
- Collaborated with management, internal and development partners regarding software application design status and project progress
- Designed strategic plan for component development practices to support future projects
- Tested methodology with writing and execution of test plans, debugging and testing scripts and tools
- Developed robust, scalable, modular and API-centric infrastructures
- Updated old code bases to modern development standards, improving functionality
Internet Banking Tech Support & Host-To-Host(H2h) Integration Officer
United Bank of Africa (UBA)
Lagos, LA
11.2012 - 11.2019
- Internet Banking Tech Support & Host-To-Host(H2h) Integration Officer at United Bank of Africa (UBA).
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Explained technical information in clear terms to promote better understanding for non-technical users
- Rolled out software updates and applied server patches to thwart threats from penetrating networks
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues
- Responded to telephone, email and in-person inquiries regarding H2h(Host-To-Host and B2B) operation, support and new Change Request(CR)
- Identified potential sales and cross-selling opportunities and informed supervisor
- Responded promptly to incoming sales leads and requests for technical support
- Analyzed issues to identify troubleshooting methods needed for quick remediation
Banking Operational Experience
Access Bank
Lagos, LA
11.2011 - 03.2012
- Universal Banking Teller operational experience at Access Bank.
- Performed operational duties and provided service in accordance with established Banking operating procedures and company policies
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
- Established performance and service goals and held associates accountable for individual performance
- Managed customer account operations efficiently
- Updated and resolved incidents ticket logged
- Reported issues to higher management with great detail
- Supervised daily operations and Clearing interbank cheque transaction to maximize revenue, customer satisfaction, and employee productivity
Education
Master of Science - Information Technology
National Open University of Nigeria
Lagos, Nigeria 12.2023 - Current
Certificate - Finacle DEH And OB Techno-Functional Training
Infosys-Finacle
Indian 06.2023 - 06.2023
Bachelor of Science - Computer Science
National Open University of Nigeria
Lagos, Nigeria 03.2015 - 03.2019
Certificate of Achievement - Science
Microsoft
EDX 07.2016 - 12.2016
Certificate of Training - RemitONE Administration Course
RemitONE
London 06.2016 - 07.2016
Certificate - ACI Payment
Interswitch Academy
Lagos, Nigeria 07.2015 - 08.2015
National Diploma(ND) - Computer Science
Osun State Polytechnic, Iree
Osun, Nigeria 10.2009 - 12.2011
Skills
Project Management
undefinedUba Group
Team Lead Internet Banking Tech Support & Host-To-Host(H2h) Integration Officer, To make sure eChannel (Online Banking-OCH), Bank collect, Remita, Host-To-Host Integration(B2B), My Bank-Statement and other applications within my Unit purview are up and all services are running at all times.
Deployment and Integration of new service or Application on eChannel (OCH), IBM ESB and Other Servers.
Provide support to the end users in an efficient and effective manner, ensuring continuous and uninterrupted operation on all E-channel services and payment platforms within the agreed service levels framework.
To implement business continuity and disaster recovery operations and ensure there is service Availability and zero data loss in the event of disaster events.
To monitor services and transaction flow so as to avoid failure and downtime.
Diagnosis of both static and dynamic service implementation using Data analysis and algorithm approach.
Integrating Corporate Platform (ERP, SAP) to Bank Platform through Host-To-Host(H2h) and VPN.
Technical Support for E-Channels Project within Online Banking Group purview.
Facilitating training sessions for both Technical and Functional users.
Supervises all technical Team Members who are in charge of first level support, Implementation and Deployment of ACH for all UBA 20 Subsidiaries on UBA Internet Banking (OCH)., Implementation and Deployment of FX-Swift (International) on UBA Internet Banking (OCH)., Implementation and Deployment of Prepaid Card Loading on UBA Internet Banking for Nigeria and Affiliates., Implementation and Deployment on NAPS, NIBSS and NEFT for both Single and Bulk File Upload on UBA Internet Banking (OCH)., Deployment of Bills Payment on UBA Internet Banking (OCH)., Implementation and Deployment of Self Service for Nigeria on UBA Internet Banking., Deployment of Bulk File Upload for NAPS, MDMC, SDMC and NEFT on UBA Internet Banking (OCH)., Host-To-Host Re-engineering, deployment and integration for STANBIC IBTC PENSIONS, NLNG, SEPLAT., Stabilization of Remita System for Inward Transactions., Stabilization and Re-engineering of Host-To-Host transactions for Corporate ERP/SAP using existing Iris Client Utility., Implementation and Deployment and automation of Host-To-Host(H2h) Upload Daily Report for STANBIC PENSION., Achievement of SIMPLIFIED UPLOAD FILE FOR SAVED AND ADHOC BENEFICIARY PAYMENT via Host-To-Host Integration. First of its kind on Business Direct., Active-Active Project (FEP)
Background
Windows 7, Windows 10/11, Windows Servers, AIX/Linux, Oracle, Sql, SQL Server, SQL Server, Oracle, SQL, ASP.NET(C#), NodeJS, Html5, Java and ESQL, English Language, 10.x/11.x Version, Apache, IHS, IIS, NGINX,PM2, IBM WAS, JBoss, Windows, Linux and Unix, Banking/FinTech, IT and Financial Inclusion Business, Information Technology infrastructure Library foundation Certification (ITIL), DAT205x, B.Sc. In Computer science, Finacle DEH and OB Techno-Functional Training 2023, MasterCard Academy (Lagos, Nigeria) 2015, ITIL Foundation Training (Lagos Nigeria) 2016, RemitONE Administratio Training (Lagos Nigeria) 2016, ACI Payment System – Interswitch (Lagos Nigeria) 2015, Result Oriented Training-ZOLTS Limited (Lagos Nigeria) 2016, Finacle 11.13v implementation for NOVA Merchant Bank, Technical Implementation Lead, To implement Finacle E-Banking Application solution: DEH/OB/MB/MS at NOVA Merchant Bank, Setup, Implementation, Monitoring and Supervision of DEH Software as an Application, Setup, Implementation, Monitoring and Supervision of Online Banking as an Application., Setup, Implementation, Monitoring and Supervision of Mobile Banking as an Application., Setup, Implementation, Monitoring and Supervision of Microservices as a Services., Setup, Implementation, Monitoring and Supervision of Open Software dependencies (Node, Redis, NGINX, Python etc., Setup, Implementation, Monitoring and Supervision of Oracle Database and JBoss, Finacle 10.2.18 E-Banking Implementation (OCH): UBA PLC, Bank Technical Implementation Lead, To implement Finacle E-Banking Application solution: OCH(Omni-Channel) at UBA PLC., Design, configuration, Implementation and parameterization for UBA eChannel to meet their different business requirements., Collation, Amendment and Implementation of requirement data collected from banks stakeholders., Acts as point of contact and Technical Coordinator Lead between the bank’s Application support team, IT Department and the Infosys Implementation team., Performs diagnosis of incidents, Monitoring, Resolution of issues and System performance during and after the Implementation, Provides 1st and 2nd level support in resolving all Finacle E-Banking Application related incidents in both SIT/UAT/Pilot, Go Live and thereafter (Production) stage, Digital Engagement Hub (DEH) & Online Banking for Heritage Bank, Technical Team Member, To resolve the bank’s revaluation setup issues., Configuration and parameterization for Heritage Bank to meet their different business requirements., Collation and Amendment of data collected from banks stakeholders to meet Infosys Implementation standard format, Acts as point of contact between the bank’s Application support team, IT Department and the Infosys Implementation team., Performs diagnosis of incidents, Monitoring and performance, Provides 1st and 2nd level support in resolving all Finacle E-Banking Application related incidents in both SIT/UAT/Pilot and Production, Perform the Application System Integration Testing (SIT), Standard Bank Online Banking Omni-Channel Review for Subsidiaries (Zambia, Malawi, Lesotho, Swaziland, Zimbabwe and Namibia., Technical Team Lead, To resolve and advise the bank on revaluation setup issues and Performance, Review on Setup/correction of performance and resolution advise to all outstanding Finacle E-banking issues, Review and advise on identified and outstanding Application incidents, Review and advise on identified and outstanding Application linkage, exposure and security., Finacle E-Banking Application Support for Nigerian Banks, Lead, Finacle E-Banking Application Support, Providing world class 24/7 support to all client sites (Banks) using Finacle E-Banking Application software installed across a variety of operating systems (Linux, AIX). A few of my duties includes:, Supervises all technical Team Members who are in charge of first/second level support, Provides 1st and 2nd level support in resolving all Finacle E-Banking Application related incidents., Troubleshooting finacle E-banking Custom script issues, Performs diagnosis and resolving of all Product incidents., Establishes detection and preventive actions and application modifications to avoid recurring problems., Analyze issues/incidents and ensure they are closed within Service Level Agreement (SLA)., Escalation to 3rd level support (Application Vendor) where necessary, Provide both remote and onsite support to all client sites (Banks) on Finacle E-Banking Application software., Resolve Oracle database issues arising from the use of Finacle E-Banking Application., Configuration and optimization of Finacle E-Banking Application to ensure best performance., Facilitating training sessions for both Technical and Functional users., Updating Client on release management report for latest versions of application and patch releases., Ensuring issues are properly documented using ITIL best practice standard
Timeline
Master of Science - Information Technology
National Open University of Nigeria
12.2023 - Current
Certificate - Finacle DEH And OB Techno-Functional Training
Infosys-Finacle
06.2023 - 06.2023
Lead, Finacle E-Banking (OCH/DEH/OB/MB/MSs) Software Engineer & Finacle Application Support
Computer Warehouse Group (CWG-PLC)
03.2019 - Current
Certificate of Achievement - Science
Microsoft
07.2016 - 12.2016
Certificate of Training - RemitONE Administration Course
RemitONE
06.2016 - 07.2016
Certificate - ACI Payment
Interswitch Academy
07.2015 - 08.2015
Bachelor of Science - Computer Science
National Open University of Nigeria
03.2015 - 03.2019
Internet Banking Tech Support & Host-To-Host(H2h) Integration Officer
United Bank of Africa (UBA)
11.2012 - 11.2019
Banking Operational Experience
Access Bank
11.2011 - 03.2012
National Diploma(ND) - Computer Science
Osun State Polytechnic, Iree
10.2009 - 12.2011
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