Olamide Smith
Lagos Mainland,Lagos
Summary
Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Goal-orientated. charming salesperson with skill in communication and collaboration for best-in-class service. Also a multi-faceted software developer who is knowledgeable in HTML, JavaScript and Python. A true team player that is eager to apply his knowledge to an experience where I can further develop his software engineering skills, and work with variety of clients to build their back-end and frontend interfaces. Seeking the opportunity to provide outstanding, clean code in a collaborative environment.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work history
CUSTOMER CARE OFFICER
Access Bank PLC
2022.11 - Current
- Assist customers with replacing lost or stolen debit or credit cards
- Assist customers with questions regarding charges, account status, loans, payments and bank products
- Assist customers who are victims or fraud, theft or identity theft
- Developed, implemented and maintained policies and procedures to drive customer care functions
- Stayed informed on latest industry techniques and methods to implement process improvements.
Administrative Assistant
Hybee Xchange
2020.11 - 2021.08
- Effectively managed and distributed information within the organization
- Effectively sent and received correspondences timely
- Scheduled appointments and welcomed prospects and clients
- Maintained organized data and file systems in the organization.
Data Analyst Assistant
National Youth Service Corps
Lagos
2019.11 - 2020.11
- Ensured accurate computation of all tax payments using excel
- Developed and maintained relationships with appropriate personnel and Tax payers
- Collated forty tax letters and delivered monthly to organizations.
Flourish Microfinance Bank
2015.09 - 2016.09
- Transaction Service Unit Duties
- Accomplishments:
- Supported customers aptly with their deposits and withdrawals
- Ensured good customer relationship by providing financial advisers and proper credit support.
Teacher
Resourceful Nursery and Primary School, SIWES
2014.09 - 2014.12
- Achieved 97% rate of completion of assigned sections in the curriculum in Social Studies and Government subjects
- Developed comprehensive lesson plans for subject thus improving my writing skills and reporting
- Strengthened leadership and team building competencies and also engaged in extracurricular activities including training the students for the Annual Cultural Day Program.
Education
Higher National Diploma - Business Administration
2016.09 - 2018.08
Senior School Certificate -
2006.09 - 2012.07
Skills
- Python
- SQL
- Schedule management
- Sales proficiency
- FastApi
- HTML
- CSS
- Postman
- Java Script (In View)
- Engaging leadership style
- Data entry
- Complaint resolution
- Exceptional interpersonal communication
- Customer Relationship Management Software (CRM)
- Microsoft Outlook, Word and Excel
- Performance management
Languages
English
Native
Timeline
CUSTOMER CARE OFFICER - Access Bank PLC
2022.11 - Current
Administrative Assistant - Hybee Xchange
2020.11 - 2021.08
Data Analyst Assistant - National Youth Service Corps
2019.11 - 2020.11
Gateway Polytechnic Saapade - Higher National Diploma, Business Administration
2016.09 - 2018.08
- Flourish Microfinance Bank
2015.09 - 2016.09
Teacher - Resourceful Nursery and Primary School, SIWES
2014.09 - 2014.12
Longford International School - Senior School Certificate,