Summary
Overview
Work history
Education
Skills
Languages
Timeline
Olamide Smith

Olamide Smith

Lagos Mainland,Lagos

Summary

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills. Goal-orientated. charming salesperson with skill in communication and collaboration for best-in-class service. Also a multi-faceted software developer who is knowledgeable in HTML, JavaScript and Python. A true team player that is eager to apply his knowledge to an experience where I can further develop his software engineering skills, and work with variety of clients to build their back-end and frontend interfaces. Seeking the opportunity to provide outstanding, clean code in a collaborative environment.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

CUSTOMER CARE OFFICER

Access Bank PLC
11.2022 - Current
  • Assist customers with replacing lost or stolen debit or credit cards
  • Assist customers with questions regarding charges, account status, loans, payments and bank products
  • Assist customers who are victims or fraud, theft or identity theft
  • Developed, implemented and maintained policies and procedures to drive customer care functions
  • Stayed informed on latest industry techniques and methods to implement process improvements.

Administrative Assistant

Hybee Xchange
11.2020 - 08.2021
  • Effectively managed and distributed information within the organization
  • Effectively sent and received correspondences timely
  • Scheduled appointments and welcomed prospects and clients
  • Maintained organized data and file systems in the organization.

Data Analyst Assistant

National Youth Service Corps
Lagos
11.2019 - 11.2020
  • Ensured accurate computation of all tax payments using excel
  • Developed and maintained relationships with appropriate personnel and Tax payers
  • Collated forty tax letters and delivered monthly to organizations.

Flourish Microfinance Bank
09.2015 - 09.2016
  • Transaction Service Unit Duties
  • Accomplishments:
  • Supported customers aptly with their deposits and withdrawals
  • Ensured good customer relationship by providing financial advisers and proper credit support.

Teacher

Resourceful Nursery and Primary School, SIWES
09.2014 - 12.2014
  • Achieved 97% rate of completion of assigned sections in the curriculum in Social Studies and Government subjects
  • Developed comprehensive lesson plans for subject thus improving my writing skills and reporting
  • Strengthened leadership and team building competencies and also engaged in extracurricular activities including training the students for the Annual Cultural Day Program.

Education

Higher National Diploma - Business Administration

Gateway Polytechnic Saapade, Ogun
09.2016 - 08.2018

Senior School Certificate -

Longford International School, Lagos
09.2006 - 07.2012

Skills

  • Python
  • SQL
  • Schedule management
  • Sales proficiency
  • FastApi
  • HTML
  • CSS
  • Postman
  • Java Script (In View)
  • Engaging leadership style
  • Data entry
  • Complaint resolution
  • Exceptional interpersonal communication
  • Customer Relationship Management Software (CRM)
  • Microsoft Outlook, Word and Excel
  • Performance management

Languages

English
Native

Timeline

CUSTOMER CARE OFFICER - Access Bank PLC
11.2022 - Current
Administrative Assistant - Hybee Xchange
11.2020 - 08.2021
Data Analyst Assistant - National Youth Service Corps
11.2019 - 11.2020
Gateway Polytechnic Saapade - Higher National Diploma, Business Administration
09.2016 - 08.2018
- Flourish Microfinance Bank
09.2015 - 09.2016
Teacher - Resourceful Nursery and Primary School, SIWES
09.2014 - 12.2014
Longford International School - Senior School Certificate,

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Olamide Smith