Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

OGUNSAKIN OPEYEMI

Customer Care Officer
Ekiti,Ekiti
OGUNSAKIN OPEYEMI

Summary

PERSONAL PROFILE Young and vibrant individual with strong interpersonal skills, multicultural with good communication and analytical skills, ensuring the ability to work in a competitive environment and ensures excellence in every duties discharged.

CAREER AND PROFESSIONAL OBJECTIVE

  • To work in a challenging and dynamic environment that promotes professional development, creativity, productivity, moral and educational sustainability through career development.
  • To channel my abilities to areas that promote effective management of resources, profitability and reaping desired results.
  • To help increase general welfare of the organization and promote a good working environment where team play, excellence and dedication to duty will be foremost.
  • Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
  • Ambitious customer care executive with dedicated service contributing to company's growth and profitability.
  • Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
  • Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution.
  • Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
  • Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
years of professional experience
16
years of post-secondary education

Work History

Wema Bank
Ado, Ekiti

Customer Care Officer
03.2022 - Current

Job overview

  • Attending to customer been a frontline officer
  • Solving customer request
  • Keeping all customer files
  • Critical and well detail customer information
  • Giving accurate Product knowledge and compendium to customers
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Evaluated interactions between associates and customers to assess personnel performance.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Maintained and managed customer files and databases.
  • Communicated with customers to identify needs and expectations.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

National Youth Service Corps, Gbadamosi Memorial Royal Academy
Igbeti , Oyo

Subject Teacher
12.2020 - 11.2021

Job overview

  • Responsibilities and Achiements ;
  • Tutoring pupils in the junior secondary classes in Agricultural science
  • Impacting the importance of agriculture ,it's role and sustainability to the future leaders
  • The junior secondary school ( JSS) 3 pupils sat and passed my subject in the State BECE examination ,which is a record breaking achievement in the school.
  • Designed dynamic lesson plans based on student interests to increase overall student GPA.
  • Developed and distributed study guides to reinforce lecture details and help students with test preparation.
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
  • Used tests, quizzes, and other assignments to gauge students' learning and determine understanding of course materials.
  • Sat in on classes of fellow teaching professionals to learn innovative methods for dispensing information to students.
  • Assessed student learning progress and comprehension with routine tests and standardized examinations.
  • Administered quizzes and tests to assess student understanding of material.

GENERAL SUPERMARKET , Akala Express

Cashier
10.2019 - 11.2020

Job overview

  • Attend to customers Update customers on price change Report customers complain to the management Report and calculate end of the day sales
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.

RENOWN SHOPPING MALL
Ibadan , Oyo

Supervisor
09.2018 - 10.2019

Job overview

  • Sell and market of company’s products Represent company within the sales environment Maintain good relationship between the company and the customers Resolves issues and complaints from customers Monitorship the stock and prepares account for the sales of the day
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Kogi State University
Anyingba

B.Agric from Agricultural Economics & Extension
03.2014 - 04.2018

University Overview

Kogi State University
Anyingba

from Food Science And Technology
01.2012 - 12.2013

University Overview

Elites Secondary School
Omuo-Ekiti

Senior Secondary School Certificate
09.2008 - 07.2011

University Overview

Omuo Comprehensive High School
Omuo

Junior Secondary School
09.2005 - 07.2008

University Overview

Living Spring International Nursery And Primary School
Omuo-Ekiti

First School Leaving Certificate (FSLC
09.2000 - 06.2005

University Overview

Skills

Creative, innovation and imaginative thinker, with the ability to see the bigger picture in a strategicundefined
Availability
See my work availability
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Available
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Care Officer
Wema Bank
03.2022 - Current
Subject Teacher
National Youth Service Corps, Gbadamosi Memorial Royal Academy
12.2020 - 11.2021
Cashier
GENERAL SUPERMARKET , Akala Express
10.2019 - 11.2020
Supervisor
RENOWN SHOPPING MALL
09.2018 - 10.2019
Kogi State University
B.Agric from Agricultural Economics & Extension
03.2014 - 04.2018
Kogi State University
from Food Science And Technology
01.2012 - 12.2013
Elites Secondary School
Senior Secondary School Certificate
09.2008 - 07.2011
Omuo Comprehensive High School
Junior Secondary School
09.2005 - 07.2008
Living Spring International Nursery And Primary School
First School Leaving Certificate (FSLC
09.2000 - 06.2005
OGUNSAKIN OPEYEMICustomer Care Officer