OLALEYE OLUSEGUN
Ibadan, Oyo State,OY
Summary
Dynamic Program Assistant with proven expertise in Correspondence Management and Teamwork and Collaboration. At Bincom Dev Center, streamlined quality control procedures to enhance productivity. Excelled in CRM management and operational support, significantly improving customer service success rates. Skilled in leveraging collaborative tools like Jira and Slack for efficient project coordination.
Overview
7
7
years of professional experience
Work History
Program Assistant
Bincom Dev Center
2023.06 - Current
- Assisted with planning and coordinating day-to-day and special program activities.
- Assisted with Facilitation of monthly training programs
- Supported program director in event handlings
- Managed and updated Facilitators databases
- Managed customer retention initiatives
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Proofread and edited documents for accuracy and grammar.
Program Assistant
Infiniti Systems Enterprise
2017.11 - 2023.05
- Assisted with planning and coordinating day-to-day and special program activities.
- Supported planning and coordination of Training programms program and associated activities.
- Managed both digital and physical filing systems and retrieved documents as required.
- Prepared clearly written and formatted documents and reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer service success rates by quickly resolving issues.
- Drafted common document templates to reduce time spent creating documents from scratch.
Education
Bachelor of Science - Sociology
Sokoto State University
Sokoto, Sokoto State, Nigeria2017-10
Skills
- Correspondence Management
- Roadmap Planning
- Operations Support
- Teamwork and Collaboration
- Information Management
- Creative Problem-Solving
- Administrative Support
- Database Management
- Advanced Microsoft skills
- CRM management
- Collaborative work tools like Canvas, Jira, Slack
Timeline
Program Assistant
Bincom Dev Center
2023.06 - Current
Program Assistant
Infiniti Systems Enterprise
2017.11 - 2023.05
Bachelor of Science - Sociology
Sokoto State University