Research and Team building
Chisom Chukwudike
Project Manager
Lagos
Summary
Client Services Manager providing leadership to teams and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop team members. Knowledgeable in accounting principles, bookkeeping, budget and financial management.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Project Manager, Client Services
Bincom Dev Center
Lagos
04.2019 - Current
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored teams KPI and documentations and updated appraisal documents
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Achieved project deadlines by coordinating with teams involved to manage performance.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Collaborated with finance department on invoicing accuracy for applicable products, services, software and logistics.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Kept stakeholders up-to-date on details pertaining to client projects.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex issues.
Accounts/Administrative Officer
Daar Communications
Lagos
05.2016 - 11.2017
- Standardized office structures and processes to promote collaboration and increased performance.
- Executed record filing system to improve document organization and management.
- Prepared payment vouchers and made disbursement of funds after due approval.
- Prepared staff payroll.
- Kept various administrative records as may be directed.
- Entered data and type-setted various documents with the computer.
- Attended to enquiries from members of the public.
- Made sure that protocols are observed by visitors and members of the public.
- Opened and maintained office files as may be directed.
- Carried out any other duties as may be assigned to me by my superior
Education
HND - Business Administration And Management
Yaba College of Technology
Nigeria 11.2016 - 12.2018
ND - Business Administration And Management
Yaba College of Technology
Lagos, Nigeria 07.2014 - 04.2016
Skills
Project planning and development
Accomplishments
- Increased company revenue by 4 million naira in 4 months by negotiating with prospects who paid for eMigr8 services
- Collaborated with team of 5 in the development of eMigr8 product.
- Achieved promotional role and the company being awarded another contract worth millions og naira after completing Efina project which lasted for a year with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
PMP - Project Management Professional
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
PMP - Project Management Professional
06-2022
Project Manager, Client Services
Bincom Dev Center
04.2019 - Current
ICAN AAT
12-2018
HND - Business Administration And Management
Yaba College of Technology
11.2016 - 12.2018
Accounts/Administrative Officer
Daar Communications
05.2016 - 11.2017
ND - Business Administration And Management
Yaba College of Technology
07.2014 - 04.2016
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