Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Hobbies and Interests
Personal Details
Timeline
Generic

Olajumoke Oladejo

Summary

Result-driven and customer-focused professional with over 5 years of experience in transaction services, operations, and customer experience management. Proven ability to improve operational efficiency, reduce customer complaints, and enhance satisfaction. Currently serving as Operations Head at Guaranty Trust Bank (GTBank), leading a high-performing team of 30 staff. Known for strong leadership, effective problem-solving, and a consistent drive for operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head of Operations

Guaranty Trust Bank (GTBank)
01.2024 - Current
  • Oversee branch operations and ensure seamless daily transaction processing.
  • Lead and coordinate a team of 30 staff across various functions.
  • Ensure strict adherence to regulatory and internal control standards.
  • Resolve complex customer service issues and escalations.
  • Supervise cash handling, vault management, and ATM reconciliation.
  • Maintain fraud-free operations and ensure positive audit outcomes.

Transaction Services Officer

Guaranty Trust Bank (GTBank)
11.2021 - 12.2023
  • Handled a high volume of cash, transfer, and clearing transactions.
  • Processed account openings, service requests, and complaints.
  • Ensured compliance with internal policies and procedures.
  • Supported team in meeting customer satisfaction benchmarks.
  • Assisted with reconciliation, balancing, and cash scheduling.

Management Trainee

EZWash Laundromat
01.2020 - 10.2021
  • Coordinated logistics, inventory, and daily operations.
  • Responded to customer inquiries via phone, email, and in-person.
  • Maintained excellent service standards and built customer loyalty.
  • Assisted with financial tracking and vendor coordination.

English Language Teacher (NYSC)

The Ambassador College
10.2018 - 09.2019
  • Taught English Language to junior secondary school students.
  • Organized academic programs including spelling bees and diction classes.
  • Designed lesson plans and evaluated student performance.
  • Maintained discipline and created a conducive learning environment.

Account Officer

DE-AT Nursery & Primary School
08.2012 - 12.2013
  • Managed the school’s accounts and issued receipts for payments.
  • Maintained financial documentation and supported school admin tasks.

Education

Bachelor of Arts (B.A.) - Linguistics and Nigerian Languages

University of Ilorin
01.2018

Senior School Certificate (WAEC) - undefined

Command Day Secondary School
01.2004

Skills

  • Branch Operations Management
  • Transaction Services
  • Customer Experience Strategy
  • Risk & Compliance Management
  • Team Leadership (30 Staff Members)
  • Banking Applications (Finacle, Basis)
  • Regulatory & AML Compliance
  • Strategic Process Optimization
  • Audit Preparedness & Control
  • Escalation & Resolution Management
  • Organizational development
  • Safety management
  • Workforce planning
  • Cross-functional coordination
  • Teamwork and collaboration
  • Relationship building
  • Team leadership
  • Operations oversight
  • Decision-making
  • Operations management
  • Customer relations
  • Performance improvements

Certification

  • Certificate in Cybersecurity
  • Certificate in Project Management & Data Analytics
  • Anti-Money Laundering (AML)
  • GTBank Operations School Certification

Languages

English – Fluent
Yoruba – Native

References

Available on request.

Hobbies and Interests

Reading, Blogging, Teaching, Travelling

Personal Details

  • Date of Birth: January 14, 1995
  • State of Origin: Oyo State

Timeline

Head of Operations

Guaranty Trust Bank (GTBank)
01.2024 - Current

Transaction Services Officer

Guaranty Trust Bank (GTBank)
11.2021 - 12.2023

Management Trainee

EZWash Laundromat
01.2020 - 10.2021

English Language Teacher (NYSC)

The Ambassador College
10.2018 - 09.2019

Account Officer

DE-AT Nursery & Primary School
08.2012 - 12.2013

Senior School Certificate (WAEC) - undefined

Command Day Secondary School

Bachelor of Arts (B.A.) - Linguistics and Nigerian Languages

University of Ilorin

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Olajumoke Oladejo