OJOMO OLUWASEYI RAPHEAL
Akure,Nigeria
Summary
A highly skilled professional with expertise in computer systems, analytical problem-solving, and effective communication. Demonstrates strong leadership and technical proficiency, particularly in SAP and ERP systems, alongside a proven track record in process improvement and complaint resolution. Adept at managing customer interactions through CRM software, with a focus on cross-selling and upselling strategies. Committed to continuous learning and adaptation, aiming to leverage skills in workflow management to drive organisational success.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer care officer
Wema Bank PLC (AKURE)
Akure, Nigeria
01.2022 - 01.2026
- Coordinated with sales teams to provide up-to-date product information, increasing sales potential.
- Developed product knowledge through regular training sessions, enhancing customer experience.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Met customer call guidelines for service levels and handle time.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Maintained detailed records of enquiries to streamline future interactions.
ATM Custodian
Wema Bank PLC (AKURE)
Akure, Nigeria
01.2021 - 01.2022
Replenishing cash and supplies.
Performing routine maintenance and troubleshooting.
Monitoring ATM performance remotely.
Securing the machine and vicinity.
Responding to service calls.
Teller
Wema Bank PLC (AKURE)
Akure, Nigeria
01.2021 - 01.2021
Intern (Personnel Management)
Ondo State Universal Basic Education Board
, Nigeria
01.2016 - 01.2016
Education
B.Sc. - Public Administration
Adekunle Ajasin University
Akungba Akoko, Ondo State, Nigeria 01.2014 - 01.2017
Senior Secondary School Certificate Examination - Ssce
Succes Group of Schools
Okitipupa, Ondo State, Nigeria 01.2008 - 01.2013
Skills
- Excellent computer skills
- Billing systems
- Complaint resolution
- SAP and ERP system knowledge
- Customer Relationship Management Software (CRM)
- Effective workflow management
- CRM Software proficiency
Certification
- 2021 Inguest Global Partners Limited - Building Effective Interpersonal Relationship Skills
- 2022 The Chartered Institute of Bankers of Nigeria - Annual Ethics & Compliance Certification Programme
- 2022 GitLab (Coursera) - How to manage a remote team
- 2023 Cousera Instructor Network - Personality: how to get on with anyone
LANGUAGES
English and Yoruba (excellent)
Fluent
REFEREES
Ajayi, Abidemi, ogunmolaabidemi2022@gmail.com, +447307702573, Southampton, England
HOBBIES AND INTEREST
Reading, Meeting new people, Taking Challenges, Surfing the net
PERSONAL PROFILE
- Date of Birth: 14th November, 1994
- Gender: Male
- Marital Status: Single
- State of Origin: Ondo
- Religion: Christianity
Affiliations
- reading
References
References available upon request.
Timeline
Customer care officer
Wema Bank PLC (AKURE)
01.2022 - 01.2026
ATM Custodian
Wema Bank PLC (AKURE)
01.2021 - 01.2022
Teller
Wema Bank PLC (AKURE)
01.2021 - 01.2021
Intern (Personnel Management)
Ondo State Universal Basic Education Board
01.2016 - 01.2016
B.Sc. - Public Administration
Adekunle Ajasin University
01.2014 - 01.2017
Senior Secondary School Certificate Examination - Ssce
Succes Group of Schools
01.2008 - 01.2013