OJOMO OLUWASEYI RAPHEAL
Akure,Nigeria
Summary
A highly skilled professional with expertise in computer systems, analytical problem-solving, and effective communication. Demonstrates strong leadership and technical proficiency, particularly in SAP and ERP systems, alongside a proven track record in process improvement and complaint resolution. Adept at managing customer interactions through CRM software, with a focus on cross-selling and upselling strategies. Committed to continuous learning and adaptation, aiming to leverage skills in workflow management to drive organisational success.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Customer care officer
Wema Bank PLC (AKURE)
Akure, Nigeria
2022.01 - 2026.01
- Coordinated with sales teams to provide up-to-date product information, increasing sales potential.
- Developed product knowledge through regular training sessions, enhancing customer experience.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Met customer call guidelines for service levels and handle time.
- Enhanced internal and external customer satisfaction ratings by researching, troubleshooting and resolving escalated issues efficiently.
- Worked with new hires to educate on various customer service tasks, product specifications and company protocols.
- Maintained detailed records of enquiries to streamline future interactions.
ATM Custodian
Wema Bank PLC (AKURE)
Akure, Nigeria
2021.01 - 2022.01
Replenishing cash and supplies.
Performing routine maintenance and troubleshooting.
Monitoring ATM performance remotely.
Securing the machine and vicinity.
Responding to service calls.
Teller
Wema Bank PLC (AKURE)
Akure, Nigeria
2021.01 - 2021.01
Intern (Personnel Management)
Ondo State Universal Basic Education Board
, Nigeria
2016.01 - 2016.01
Education
B.Sc. - Public Administration
Adekunle Ajasin University
Akungba Akoko, Ondo State, Nigeria 2014.01 - 2017.01
Senior Secondary School Certificate Examination - Ssce
Succes Group of Schools
Okitipupa, Ondo State, Nigeria 2008.01 - 2013.01
Skills
- Excellent computer skills
- Billing systems
- Complaint resolution
- SAP and ERP system knowledge
- Customer Relationship Management Software (CRM)
- Effective workflow management
- CRM Software proficiency
Certification
- 2021 Inguest Global Partners Limited - Building Effective Interpersonal Relationship Skills
- 2022 The Chartered Institute of Bankers of Nigeria - Annual Ethics & Compliance Certification Programme
- 2022 GitLab (Coursera) - How to manage a remote team
- 2023 Cousera Instructor Network - Personality: how to get on with anyone
LANGUAGES
English and Yoruba (excellent)
Fluent
REFEREES
Ajayi, Abidemi, ogunmolaabidemi2022@gmail.com, +447307702573, Southampton, England
HOBBIES AND INTEREST
Reading, Meeting new people, Taking Challenges, Surfing the net
PERSONAL PROFILE
- Date of Birth: 14th November, 1994
- Gender: Male
- Marital Status: Single
- State of Origin: Ondo
- Religion: Christianity
Affiliations
- reading
References
References available upon request.
Timeline
Customer care officer
Wema Bank PLC (AKURE)
2022.01 - 2026.01
ATM Custodian
Wema Bank PLC (AKURE)
2021.01 - 2022.01
Teller
Wema Bank PLC (AKURE)
2021.01 - 2021.01
Intern (Personnel Management)
Ondo State Universal Basic Education Board
2016.01 - 2016.01
B.Sc. - Public Administration
Adekunle Ajasin University
2014.01 - 2017.01
Senior Secondary School Certificate Examination - Ssce
Succes Group of Schools
2008.01 - 2013.01