Oghenefejiro Iviahwo
Customer Service Support
Starttimes Estate,Festac,Lagos
Summary
Experienced Customer service support with over 2years of experience in customer service. Excellent reputation for resolving problems and improving customer satisfaction, offering excellent communication and good judgment.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Service Support Representative
First City Monument Bank
LAGOS, LAGOS
09.2019 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Handled 80 calls per day to address customer inquiries and concerns.
- Resolved problems, improved operations and provided exceptional service.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
Education
Bachelor of Arts - International Studies And Diplomacy
University of Benin
Edo State,Nigeria 08.2011 - 10.2015
Master of Arts - Strategic Studies And Diplomacy
University of Lagos
Lagos,Nigeria 01.2022 - Current
Skills
Customer service expert
Dependable and Responsible
Multitasking Abilities
Problem-Solving
Self-Motivated
Certification
Alison study academy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Master of Arts - Strategic Studies And Diplomacy
University of Lagos
01.2022 - Current
Alison study academy
12-2021
Customer Service Support Representative
First City Monument Bank
09.2019 - Current
Bachelor of Arts - International Studies And Diplomacy
University of Benin
08.2011 - 10.2015