SANDRA ADIGWE

•Responded to customer requests for products, services, and company information.

•Updated account information to maintain customer records.

•Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

•Answered customer telephone calls promptly to avoid on-hold wait times.

•Utilized customer service software to manage interactions and track customer satisfaction.

•Clarified customer issues and determined root cause of problems to resolve product or service complaints.

•Handled customer inquiries and suggestions courteously and professionally.

•Participated in team meetings and training sessions to stay informed about product updates and changes

• Jumia is a Nigerian online marketplace for electronics, and fashion among others targeting several
• African countries
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing our products inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments, and complaints
• Communicating and coordinating with colleagues as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support.

• Konga.com is Nigeria’s number one online Shopping destination.We pride ourselves in having everything you could possibly need for life and living at the best prices than anywhere else, Organize the team towards brand awareness as well as set up training to improve customer service delivery skills
• Ask customers to provide feedback on agents and customer service experience
• Taking ownership of customer’s issues and following problems through to resolution
• Communicate with customers via phone, email, or letter
• Setting a clear mission and deploying strategies focused on that mission.

• Grace Land Merchandise Limited is a provider and distributor of motor and motorcycle parts, and some of bicycle parts in Lagos Nigeria City, Answer phone calls and redirect them when necessary
• Manage the daily/weekly/monthly agenda and arrange new meetings and appointments
• Prepare and disseminate correspondence, memos, and forms
• File and update contact information of employees, customers, suppliers, and external partners
• Support and facilitate the completion of regular reports
• Develop and maintain a filing system
• Check frequently the levels of office supplies and place appropriate orders
• Make travel arrangements
• Document expenses and hand in reports
• Undertake occasional receptionist duties

• Is rooted in Taiwan as a world-class space application creator and successfully integrated as one workflow production techniques for sheet metal products
• Manage a large number of incoming calls
• Generating sales leads that develop into new customer’s
• Identifying and assessing customer’s needs to achieve satisfaction
• Meet personal/customer service team sales targets and call handling quotas.