ODUNAIYA ADETORO OREOLUWA
PHYSIOLOGIST
47B, Adeniran Ajao Crescent, Anthony Village
Summary
Dynamic sales professional with a proven track record at St. Racheal's Pharmaceutical, excelling in client relations and exceeding sales goals. Skilled in developing effective sales strategies and delivering exceptional customer support, I foster trust-based relationships that drive repeat business and enhance client satisfaction. Proficient in CRM software, I leverage data to optimize sales performance.
Overview
3
3
years of professional experience
2
2
Certifications
1
1
Language
Work History
Sales Representative (NYSC)
St. Racheal's Pharmaceutical Nigeria Limited
Lekki, Lagos, Nigeria
02.2025 - 12.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Conducted detailed market analysis to guide development of sales strategies.
- Exceeded sales targets through effective planning and goal setting.
Customer Service Representative
Mug Pharmacy
Ago Iwoye, Ogun State
01.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and information.
- Enhanced patient satisfaction by efficiently addressing and resolving inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Physiotherapist Intern (Industrial Training)
Skylark Hospital
Sagamu, Ogun State, Nigeria
01.2023 - 06.2023
- Supported senior physiotherapists in managing caseloads, assisting with clinical decision-making processes as needed.
- Developed strong rapport with patients, fostering trust and adherence to prescribed treatments for optimal recovery outcomes.
- Increased patient satisfaction through effective communication and education on injury prevention and self-management strategies.
- Conducted thorough assessments to identify patient needs and develop appropriate treatment goals.
- Participated in continuing education courses, refining clinical skills and expanding knowledge base within the field of physiotherapy.
- Adhered to strict safety protocols, ensuring a clean and hazard-free environment for both staff and patients at all times.
- Collaborated with interdisciplinary healthcare teams to coordinate comprehensive care for patients recovering from various injuries or surgeries.
- Utilized evidence-based practices to deliver high-quality care, staying current with industry advancements and research developments.
Education
Bachelor of Science - Human Physiology
Olabisi Onabanjo University
Ogun State 04.2001 -
Senior School Leaving Certificate -
Livingstone College
Lagos Island 04.2001 -
Skills
Customer support
Sales strategy development
Efficient time management
Client relations
Product and service knowledge
Exceeds sales goals
Problem-solving abilities
CRM proficiency
Certification
National Youth Service Corp
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
National Youth Service Corp
12-2025
TechCrush 15-week Bootcamp Scholarship Programme- Virtual Assistance
07-2025
Sales Representative (NYSC)
St. Racheal's Pharmaceutical Nigeria Limited
02.2025 - 12.2025
Customer Service Representative
Mug Pharmacy
01.2024 - 11.2024
Physiotherapist Intern (Industrial Training)
Skylark Hospital
01.2023 - 06.2023
Bachelor of Science - Human Physiology
Olabisi Onabanjo University
04.2001 -
Senior School Leaving Certificate -
Livingstone College
04.2001 -