Oluwasheyi Makanjuola
IT Support Officer
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
2
2
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
IT Support Specialist
Brickspoint LTD
Abuja
09.2021 - Current
- Standardized office structures and processes to promote collaboration and increased performance.
- Created, prepared and delivered reports to various departments.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for the organization.
- Answered questions and provided information to management about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers to assist with onboarding new employees
Special Assistant to the Senator
Senator Nora Ladi Daduut
Abuja
03.2021 - 09.2021
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Used coordination and planning skills to achieve results according to schedule.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Resolved problems, improved operations and provided exceptional service.
Foreign Language Lab Assistant
University of Jos
Jos
12.2019 - 10.2020
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Researched product and issue resolution tactics to address students concerns.
- Monitored systems in operation and quickly troubleshot errors.
Education
Bachelor of Science - Computer Science
The Federal Polytechnic Offa
Kwara, Nigeria 09.2016 - 08.2019
Bachelor of Science - Computer Science
The Federal Polytechnic Offa
Kwara, Nigeria 09.2013 - 08.2016
High School Diploma -
The Federal Polytechnic Staff Secondary School
Kwara, Nigeria 09.2006 - 08.2011
High School Diploma -
The Federal Polytechnic Staff Primary School
Kwara, Nigeria 08.1999 - 09.2005
Skills
Technical issues analysis
Operating system management
Staff education and training
Technical Support
Microsoft Office Specialist (MOS) Expert
Installation and maintenance
API design knowledge
NET development
Agile
Project planning
Database management software
Linux
QuickTestPro 92
Timeline
IT Support Specialist
Brickspoint LTD
09.2021 - Current
Special Assistant to the Senator
Senator Nora Ladi Daduut
03.2021 - 09.2021
Foreign Language Lab Assistant
University of Jos
12.2019 - 10.2020
Bachelor of Science - Computer Science
The Federal Polytechnic Offa
09.2016 - 08.2019
Bachelor of Science - Computer Science
The Federal Polytechnic Offa
09.2013 - 08.2016
High School Diploma -
The Federal Polytechnic Staff Secondary School
09.2006 - 08.2011
High School Diploma -
The Federal Polytechnic Staff Primary School
08.1999 - 09.2005