Hi, I’m
Mutimainat Idris
Customer Relationship Manager
Abuja,Federal Capital Territory
Summary
Knowledgeable and dedicated customer service professional with extensive experience in diverse industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
years of professional experience
4
Certificates
Work History
Energyswitch Allied Services Limited Abuja, Federal Capital Territory
Customer Service Representative
2025.03 - Current (1 education.year_Label & 3 education.months_Label)
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Transmission Company of Nigeria Abuja, Federal Capital Territory
Public Relations Intern
2023.05 - 2024.05 (1 education.year_Label)
Job overview
- Maintained and updated media contact lists and databases for ease of access.
- Coordinated media events, photo opportunities and press interviews to drive client engagement.
- Assisted in developing media strategies and campaigns for client needs.
- Assisted in the organization of promotional events, boosting brand recognition and engagement.
Aim Group/Cool Fm/Wazobia FmIndependence Avenue, AIM Drive, South City Cente, P.M.B 51,Federal Capital Territory, Abuja
Industrial Training
2021.08 - 2021.11 (3 education.months_Label)
Job overview
- Developed effective hands-on training materials, including manuals, videos, and interactive presentations.
- Streamlined training processes by regularly updating curriculum content based on industry trends and advancements.
- Recruited and trained new members of guest service team.
- Developed effective training plans based on department needs and objectives.
First City Monument Bank, FCMBPortharcourt Crescent, Area 11 Abuja.
Intern
2020.02 - 2021.02 (1 education.year_Label)
Job overview
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Educated staff during weekly meetings which was implemented to elevate staffs mood and boost their productivity.
- Supported customer service improvements with detailed feedback analysis.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Enabled more organized inventory system by cataloging company assets.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Federal Radio Corporation Of Nig. FRCN11th Floor Radio House Garki, P.M.B 71 Garki Abuja., Federal Capital Territory
Industrial Attachment
2019.08 - 2020.01 (5 education.months_Label)
Job overview
- Implemented safety protocols to minimize risks during field exercises and real-world missions.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
Education
Nasarawa State University Keffi Keffi, Nasarawa State
B.sc. (Hons.) Mass Communication from Mass Communication
02.2023
Rufus Giwa Polytechnic.Owo, Ondo State
(ND) Mass Communication from Mass Communication
11.2018
Skills
Verbal Communication
Persuasion Techniques
Problem-Solving Aptitude
Microsoft Office (Word, Excel/ Google Workspace
Customer Relationship Management
Customer Retention
Call handling & Live Chat
Complaint Resolution
CRM Tools (Zendesk, Freshdesk, Saleforce- if applicable)
Time Management
Certification
Customer Relationship Management
Timeline
Soft skills Certified
2025-12
Customer Service Representative
Energyswitch Allied Services Limited
2025.03 - Current (1 education.year_Label & 3 education.months_Label)
Certificate of participation; National Youth Service Corps
2024-05
Public Relations Intern
Transmission Company of Nigeria
2023.05 - 2024.05 (1 education.year_Label)
Customer Relationship Management
2023-05
Industrial Training
Aim Group/Cool Fm/Wazobia Fm
2021.08 - 2021.11 (3 education.months_Label)
Science communication skills for Press Officers.
2021-03
Intern
First City Monument Bank, FCMB
2020.02 - 2021.02 (1 education.year_Label)
Industrial Attachment
Federal Radio Corporation Of Nig. FRCN
2019.08 - 2020.01 (5 education.months_Label)
Nasarawa State University Keffi
B.sc. (Hons.) Mass Communication from Mass Communication
Rufus Giwa Polytechnic.
(ND) Mass Communication from Mass Communication