Open To Work
Emmanuella Ofunneka Osadebay
Lagos,Nigeria
Summary
Proactive Digital Marketing Professional specializing in driving brand awareness and revenue growth through effective digital strategies. Achieved impactful results by integrating traditional and digital marketing approaches to optimize customer engagement and conversion rates. Dedicated Customer Service Specialist committed to enhancing customer satisfaction and resolving complex issues in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Betonly
Lagos
07.2025 - 01.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed customer complaints, providing timely and professional responses.
- Assisted customers with inquiries and resolved issues effectively.
- Educated customers on product features and services offered by the company.
- Processed orders and maintained accurate records using company systems.
- Collaborated with team members to enhance customer support strategies.
Executive Assistant to the Chief Executive Officer
Honours realties
Lagos
12.2024 - 07.2025
- Managed executive calendar and scheduled appointments for CEO.
- Coordinated travel arrangements and itineraries for business trips.
- Prepared meeting agendas and documented minutes during executive meetings.
Assistant Teacher
Sysmart school
Lagos
01.2024 - 09.2024
- Assisted lead teacher in planning and implementing lesson plans.
- Supported classroom management by maintaining a positive learning environment.
- Facilitated small group activities to enhance student engagement and understanding.
- Collaborated with teachers to assess student progress and needs.
- Organized classroom materials and resources for effective learning experiences.
- Communicated with parents to provide updates on student performance.
- Supervised students during lunch and recess to ensure safety and well-being.
- Assisted in the preparation of educational materials and resources for lessons.
Volunteer
IYAN NETWORK
Monrovia, Liberia
01.2018 - 09.2023
- I volunteered in cleaning the streets, cutting the Grass in the community, Put smiles on people's faces whenever we were out there, Ensured that Went from community to communities to clean up their waste products and Also held shows and giveaways for the less privileged ok.
President
Girls in technology Liberia
Monrovia, Liberia
08.2022 - 11.2022
- I served as the president in my tenure, I ensured everyone in the class was getting along with the lectures, assignment and classwork, I ensured that my decision in the class as at then was fruitful and impactful, I ensured everyone graduated with good grades because we had teamwork in all the time we were at the school.
Receptionist
Orange Liberia
Monrovia
01.2019 - 09.2019
- Greeted and assisted visitors, ensuring a welcoming atmosphere at Orange Liberia.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Coordinated appointment schedules for staff, optimizing daily office operations.
- Maintained organized filing systems for records and documents in the reception area.
- Provided administrative support by preparing meeting rooms for various events.
- Assisted with inventory management of office supplies, facilitating reordering as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Supported team members by sharing information and resources effectively across departments.
- Provided excellent customer service at all times while interacting with both internal and external customers.
News presenter
Lux FM
Monrovia, Liberia
07.2017 - 11.2018
- Serving the frequency with great and smooth music, news, entertainment to ease their mind. The source to their joy on the radio, a consistent presenter even at events. served as host in some shows, I am good at what I do, that's my style.
Waitress
Exquisite catering service
Lagos, Nigeria
09.2016 - 03.2017
- I ensured that the eatery was neat at all times, I served the customers with different delicacies, I made sure the inventories were right before leaving the store, I made sure the customers were happy with their choice of food, I served at outdoor events, I was the life of the party.
Sale representative
Toys by us
Lagos, Nigeria
02.2016 - 09.2016
- I ensured the goods were neat and attractive at all costs, I ensured I received the customers warmly. I ensured that the stores were neat. I was a problem solver, I made sure the accounts of the day were balanced, I was the eye of the store and the life of the party to any sad customers that come in the store always leave happy after getting our product.
Sales representative
Aso asiko
Lagos, Nigeria
05.2015 - 11.2015
- I ensured the accountability of the funds of the products that were sold, I made sure the store was clean at all time, I made sure the customers were satisfied about their choice of goods, I made sure brought more ideas on how to grow the business, I received the customers warmly and solved their problems whenever they had issues with decision making concerning the goods.
Education
BSC - Mass communication
University of Liberia
Monrovia , Liberia Diploma - QuickBooks and Microsoft certificate program
Girls in technology Liberia
Monrovia , Liberia Others - Certificate program
Professional journalism school of Liberia
Monrovia , Liberia Others - Certificate program
Entrepreneur academy
Monrovia , Liberia Others - Certificate program
Digital Marketing Skills Institute
Lagos , Nigeria Skills
- Customer service
- Complaint resolution
- Customer relationship management
- Customer interaction
- Customer engagement
- Order processing
- RMA processing
- Data entry
- CRM software
- Recordkeeping strengths
- Microsoft office expertise
- Microsoft Excel
- Sales support
- Time management
- Task prioritization
- Multi-task management
- Attention to detail
- Problem solving
- Scheduling
- Follow-up skills
- Active listening
- Interpersonal skills
- Conflict resolution
- Team collaboration
- Communication skills
- Strong teamwork
- Stress management
- Verbal communication
- Reading comprehension
- Customer relations
- Verbal communication
- Follow-up skills
Affiliations
IYAN NETWORK, Liberia, Member
Experience Years
3
Languages
- English
- Afrikaans
Availability
Immediately
Projects And Portfolio
Creating Brand Awareness, https://www.canva.com/design/DAGCk4pbR9Q/Z1i65ICOEpLV3iaEHdtXTQ/edit?utm_content=DAGCk4pbR9Q&utm_campaign=designshare&utm_medium=link2&utm_source=sharebutton
Certificates And Awards
- Best Poet University of Liberia, Award, 2019
- Entrepreneur Academy, Certificate, 2023
- Aiesec, Certificate, 2017
- Girls in Technology Liberia, QuickBooks and Microsoft, Certificate, 2023
- Edu Talk, Certificate, 2018
- Orange Digital Center Trainings, Certificate, 2022
- Business School, Certificate, 2023
- Dubawa Journalism, Certificate, 2022
- CJID Campus Reporter's, Certificate, 2022
- CJID Fact Checking Training, Certificate, 2023
- Social Media Management, Certificate, 2024
- Digital Marketing, Certificate, 2024
Languages
English
Proficient
C2
Kolo qua
Beginner
A1
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
RemoteSalary Range
₦800/hr - ₦1000/hrTimeline
Customer Service Representative
Betonly
07.2025 - 01.2026
Executive Assistant to the Chief Executive Officer
Honours realties
12.2024 - 07.2025
Assistant Teacher
Sysmart school
01.2024 - 09.2024
President
Girls in technology Liberia
08.2022 - 11.2022
Receptionist
Orange Liberia
01.2019 - 09.2019
Volunteer
IYAN NETWORK
01.2018 - 09.2023
News presenter
Lux FM
07.2017 - 11.2018
Waitress
Exquisite catering service
09.2016 - 03.2017
Sale representative
Toys by us
02.2016 - 09.2016
Sales representative
Aso asiko
05.2015 - 11.2015
BSC - Mass communication
University of Liberia
Diploma - QuickBooks and Microsoft certificate program
Girls in technology Liberia
Others - Certificate program
Professional journalism school of Liberia
Others - Certificate program
Entrepreneur academy
Others - Certificate program
Digital Marketing Skills Institute