MUSA LABARAN

To make myself achieve organization goals as well as meeting the needs of client while getting along with both work colleagues and senior managers

09/20 - 04/2021, Rep, Heritage Bank Plc, Increase new customer acquisition, Constantly engage customers to boost active customer ratio, Increase quality loan, Increase use of alternative channel delivery (ADC), Resolve customer complaints

• 2023, Heritage Bank Graduate Trainee Program, Heritage Bank Refinery (The HBC Academy), Online Training
• 2023, Comprehensive Banking Operations Training Program, IBFC Alliance, Online Training
• 2023, Intensive Training on International Trade Process, Regulation, Finance and Documentation, Academy, Online Training

Zuru

• Bature Stephen, Head of Operation, Kebbi, 08033550573
• Ibrahim Labaran, Fund Transfer Officer, First Bank, Gusau, 07036378000

• Reading
• Research
• Working

• English, Excellent
• Hausa, Excellent

• To grow balance sheet volume for both loans and deposit
• Maintain a strong relationship with customers and build trust among them
• Increase earnings from commission and fees
• Increase customer acquisition for both exclusive and emerging business accounts
• Increase the use of alternative channel delivery (ADC) and ensure 100% POS functionality
• Maintaining a deep knowledge of company products and services
• Resolving complaints and issues efficiently and in a timely manner
• Ensuring client satisfaction

• Place of Birth: Zuru
• Place of Birth: Kebbi
• Date of Birth: 10/22/94
• Nationality: Nigerian
• Marital Status: Married