MEDUNA ADEGOKE
BANKING OFFICER
Calgary
Summary
Customer-oriented Banking Officer offering five years of experience overseeing bank operations and verifying adherence to state and federal banking rules and regulations. Supportive and communicative professional polished in providing banking services to individuals and corporate customers. In-depth knowledge of available bank products and services paired with outstanding customer service abilities.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Executive Trainee
Zenith Bank Plc
05.2018 - Current
- Increased customer satisfaction by providing timely and accurate banking services.
- Enhanced client relationships with personalized financial advice and product recommendations.
- Collaborated with cross-functional teams to develop new banking products and services.
- Identified opportunities for process improvement, implementing changes that led to increased productivity and cost savings.
- Managed risk effectively by monitoring account activity and conducting thorough customer due diligence.
- Conducted detailed financial analyses to determine creditworthiness of potential borrowers, reducing default rates significantly.
- Provided exceptional customer service, resulting in a high retention rate among existing clients.
- Developed tailored investment strategies for clients, helping them achieve their short-term and long-term financial goals.
- Maintained strict adherence to regulatory guidelines, minimizing compliance risks for the bank.
- Resolved complex customer issues efficiently, ensuring a positive experience for all parties involved.
- Consistently exceeded sales targets by identifying potential sales opportunities and cultivating strong client relationships.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Worked closely with colleagues in other departments to ensure seamless delivery of integrated financial solutions for customers.
- Analyzed market trends to inform strategic decision-making related to product offerings and pricing strategies.
- Played a critical role in driving successful audit results through diligent record-keeping practices.
- Actively contributed to the implementation of new technology platforms aimed at enhancing the overall client experience.
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
Home Tutor
Tuteria Surulere
07.2017 - 05.2018
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
Administrative Officer (NYSC)
Ministry of Youths and Sports
04.2016 - 04.2017
- Worked together with the office accountant to prepare budgets and weekly expense reports
- Managed clients’ bookings of various sporting facilitie
- Provision and organization of logistics for various youth sporting events
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Administrative Intern
Teaching and Research Farm, University of Ibadan
04.2014 - 11.2014
- Handled basic book keeping and office correspondence
- Supervised supplies and deliveries by vendors and clients
- Worked together with Vet Doctors to prepare vaccination schedules for livestock
- Offered great customer service to clients’ satisfaction.
Education
B.Sc Crop Protection and Environmental Biology -
University of Ibadan
Ibadan, Oyo state12.2015
West African Secondary School Leaving Certificate (WASSCE) -
St. Catherines’ College Alesinloye Ibadan
07.2010
Skills
- Excellent communication and interpersonal skills
- Proficiency in the use of Microsoft Office suite
- Outstanding analytical and problem-solving skills
- Outstanding planning, leadership and organizational skills
- Team player with a high level of commitment and willingness to learn
- Self-motivated and target oriented
- Ability to work effectively under pressure
Licenses And Certification
- CPR, AED and First Aid
Leadership And Volunteer Experience
- Tuteria Surulere, Lagos, Home Tutor, 07/2017, 05/2018, Providing help with home-works / assignments, Helping students to build confidence in their weak areas, Assisting secondary school students with exam preparations in certain subjects
- Ministry of Youths and Sports, Abeokuta, Ogun State, Administrative Officer (NYSC), 04/2016, 04/2017, Kept detailed record of sporting events that took place at MKO Abiola stadium, Worked together with the office accountant to prepare budgets and weekly expense reports., Managed clients’ bookings of various sporting facilities, Provision and organization of logistics for various youth sporting events
- Near Tutors, Ibadan, Oyo state, Customer support, 10/2014, 12/2015, Client Servicing, Helped customers solve problems associated with tutoring, Assisted clients in making better decisions as to opportunities available, Ensured customer satisfaction
- Teaching and Research Farm, University of Ibadan, Ibadan, Oyo state, Administrative Intern, 04/2014, 11/2014, Handled basic book keeping and office correspondence, Supervised supplies and deliveries by vendors and clients, Worked together with Vet Doctors to prepare vaccination schedules for livestock, Offered great customer service to clients’ satisfaction
- Sultan Bello Hall House of Assembly (SBHHA), Clerk and Honorable member, Managed the affairs of the hostel alongside other Honorable members, Maintained smooth running of operations in my constituency, Ensured that all hall occupants were comfortable by ensuring good living conditions in the hostel
- Fund raising committee Sultan Bello Hall, Wrote letters to distinguished alumni of the hall requesting for financial support, Ensured the acquired funds were put to proper and intended use
Hobbies and Interests
- Traveling
- Sports
- Listening to music
References
Available on request
Quote
Price is what you pay. Value is what you get.
Warren Buffett
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Trainee
Zenith Bank Plc
05.2018 - Current
Home Tutor
Tuteria Surulere
07.2017 - 05.2018
Administrative Officer (NYSC)
Ministry of Youths and Sports
04.2016 - 04.2017
Administrative Intern
Teaching and Research Farm, University of Ibadan
04.2014 - 11.2014
B.Sc Crop Protection and Environmental Biology -
University of Ibadan
West African Secondary School Leaving Certificate (WASSCE) -
St. Catherines’ College Alesinloye Ibadan
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