Moyosoluwa Jejeloye
Product Support Officer
Yaba, Lagos,LA
Summary
An enthusiastic and service-oriented individual, with a keen interest in technology, its endless possibilities, and the opportunity to use the same to solve real-life problems. Excelled in client service and troubleshooting, significantly improving support processes, skilled in RDBMS management and adept at fostering customer engagement, demonstrating exceptional people management and detail-oriented capabilities. Ability to work independently, unsupervised, and on a team to deliver value and achieve set objectives.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Product Implementation and Support Officer
Precise Financial Systems
01.2023 - Current
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
- Implementation, installation, deployment, and configuration of the company’s product/software
- Administration and Management of RDBMS Environments
- Investigating, troubleshooting, analysis, and solving reported clients’ issues
- Facilitation of training for both users and technical team on usage of various company’s product/software
- Handling clients’ correspondences and documentation in relation to challenges encountered using the application.
- Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Utilized proven problem-solving methods in accordance with company policy to enhance client satisfaction.
Volunteer Teaching Fellow
Teach For Nigeria
10.2020 - 12.2022
- Utilized data-driven instruction to modify lesson plans based on student performance trends, leading to improved outcomes across all subject areas.
- Mentored new Teaching Fellows, providing guidance on effective classroom strategies and sharing valuable experiences from the field.
- Participated in ongoing professional development opportunities to stay current on best practices in education and enhance instructional skills.
- Preparing and planning lesson plans and materials that facilitate active learning.
- Monitoring improvement and learning progress of individual pupils and reporting the same on a monthly.
- Assigning and grading class work, homework, tests, and assignment.
- Managing pupils' behavior in the classroom by establishing class rules.
- Improved student comprehension by implementing creative teaching strategies and real-world examples in lessons.
- Collaborated with other teachers to develop cross-curricular projects, enhancing student understanding of interconnected subjects.
- Established strong relationships with parents through regular communication and conferences, fostering a supportive educational network for students.
- Designed engaging lesson plans that incorporated diverse learning styles, accommodating the unique needs of each student.
Administrative Officer (NYSC)
Kogi State House Of Assembly, Lokoja
08.2018 - 08.2019
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Organized a filing system for important and confidential organization documents.
- Arranged and maintained efficient leave schedules for employees.
- Maintained and updated employees’ database
Education
Bachelor of Science - Biology
Federal University of Technology, Minna
Niger State, Nigeria 04.2001 -
Skills
- Client Service
- People Management
- Time management
- Customer engagement
- Innovation and creativity
- Details-oriented
- Self-organized
- Excellent written and speaking skills
- Troubleshooting skills
Certification
Product Design (Zuri)
Trainings
● SQL fundamentals (W3 Schools, 2022)
● Scrum Fundamental Certified. (ScrumStudy, 2022)
Timeline
Automated Reconciliation Solution (PFS)
10-2023
Product Implementation and Support Officer
Precise Financial Systems
01.2023 - Current
Product Design (Zuri)
11-2022
Volunteer Teaching Fellow
Teach For Nigeria
10.2020 - 12.2022
Administrative Officer (NYSC)
Kogi State House Of Assembly, Lokoja
08.2018 - 08.2019
Bachelor of Science - Biology
Federal University of Technology, Minna
04.2001 -
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