Sales Credit Collection Analyst with a strong track record in client relationship management and debt recovery. Achieved significant improvements in recovery rates through strategic analysis and effective collaboration. Skilled in resolving billing disputes and delivering exceptional customer support, leading to enhanced client satisfaction and operational efficiency.
Hi, I’m
Moses OGUNFODUNRIN
Obafemi Awolowo Way, Ikeja, Lagos State.
Summary
Overview
6
years of professional experience
1
Certification
Work History
Arnergy Solar LimitedLagos State
Sales Credit Collection Analyst
09.2024 - Current
Job overview
- Managed accounts receivable portfolio, initiating contact for overdue payments.
- Analysed repayment behaviour and recommended strategies to enhance recovery rates.
- Collaborated with sales and operations teams to validate billing and resolve disputes.
- Prepared ageing reports and conducted account reconciliations to ensure accuracy.
- Provided customer support regarding payment terms, account status, and repayment plans.
Arnergy Solar LimitedLagos State
Technical Customer Experience Analyst
07.2023 - Current
Job overview
- Provided first-line technical support for solar energy products and system installations.
- Mapped customer journeys to optimise touchpoints, enhancing overall user experience.
- Conducted surveys to gather insights on customer satisfaction and preferences.
- Collaborated with teams to enhance user experience across digital platforms.
- Analysed customer feedback and KPIs, including NPS and CSAT, to drive support enhancements.
- Implemented corrective actions derived from root cause analyses of recurring issues.
Imalipay Nigeria LimitedOyo State
Customer Support Representative / Sales Team Lead
01.2022 - 09.2023
Job overview
- Responded to 100+ client inquiries daily across multiple channels (email, phone, social media).
- Resolved customer issues with a focus on empathy, efficiency, and professionalism.
- Supervised a support team, ensuring high levels of client satisfaction and team responsiveness.
- Logged client feedback to drive service improvements in collaboration with product teams.
Altara Credit LimitedIbadan, Oyo
Validation / Verification Officer
02.2020 - 05.2022
Job overview
- Assisted in client data validation processes and ensured prompt, professional communication concerning documentation.
- Conducted thorough verification of loan applications for accuracy and compliance.
- Reviewed financial documents to assess applicants' creditworthiness and eligibility.
- Collaborated with team members to streamline verification processes and improve efficiency.
Altara Credit LimitedOyo State
Credit Analyst II / Recovery Officer
05.2020 - 10.2020
Job overview
- Reviewed credit profiles and assessed repayment ability of new and existing clients.
- Followed up on overdue accounts and implemented flexible repayment plans.
- Maintained compliance documentation and customer contact records.
African Newspapers PLCOyo State
Library Assistant (Volunteer Intern)
04.2019 - 12.2019
Job overview
- Streamlined client information management to enhance accessibility for internal users.
- Organised and maintained library materials for easy access and retrieval.
- Delivered courteous in-person assistance to staff and guests, fostering a welcoming environment.
- Catalogued new arrivals using the library's digital systems accurately.
Education
Ahmadu Bello University
Library and Information Science from Bachelor of Library And Information Science
01.2020
University Overview
Skills
- Client relationship management
- Conflict resolution
- Problem solving
- Feedback analysis
- Technical troubleshooting
- Complaint resolution
- Documentation skills
- Team collaboration
- Customer support strategies
- Credit risk assessment
Certification
- CCSS Certified
- CRM Certified
- CSRM Certified
Affiliations
Affiliations
- Actively contributed to the successful execution of multiple solar sales, installation, and energy projects across key locations
- Collaborated with cross-functional teams to improve client satisfaction and operational efficiency
- Recognized for outstanding performance by the management for exceptional dedication, meeting project timelines, and exceeding collection targets during my tenure
Timeline
Sales Credit Collection Analyst
Arnergy Solar Limited
09.2024 - Current
Technical Customer Experience Analyst
Arnergy Solar Limited
07.2023 - Current
Customer Support Representative / Sales Team Lead
Imalipay Nigeria Limited
01.2022 - 09.2023
Credit Analyst II / Recovery Officer
Altara Credit Limited
05.2020 - 10.2020
Validation / Verification Officer
Altara Credit Limited
02.2020 - 05.2022
Library Assistant (Volunteer Intern)
African Newspapers PLC
04.2019 - 12.2019
Ahmadu Bello University
Library and Information Science from Bachelor of Library And Information Science
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