Summary
Overview
Work History
Education
Skills
Certification
References
Affiliations
Timeline
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Moses OGUNFODUNRIN

Obafemi Awolowo Way, Ikeja, Lagos State.

Summary

Sales Credit Collection Analyst with a strong track record in client relationship management and debt recovery. Achieved significant improvements in recovery rates through strategic analysis and effective collaboration. Skilled in resolving billing disputes and delivering exceptional customer support, leading to enhanced client satisfaction and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Credit Collection Analyst

Arnergy Solar Limited
Lagos State
09.2024 - Current
  • Managed accounts receivable portfolio, initiating contact for overdue payments.
  • Analysed repayment behaviour and recommended strategies to enhance recovery rates.
  • Collaborated with sales and operations teams to validate billing and resolve disputes.
  • Prepared ageing reports and conducted account reconciliations to ensure accuracy.
  • Provided customer support regarding payment terms, account status, and repayment plans.

Technical Customer Experience Analyst

Arnergy Solar Limited
Lagos State
07.2023 - Current
  • Provided first-line technical support for solar energy products and system installations.
  • Mapped customer journeys to optimise touchpoints, enhancing overall user experience.
  • Conducted surveys to gather insights on customer satisfaction and preferences.
  • Collaborated with teams to enhance user experience across digital platforms.
  • Analysed customer feedback and KPIs, including NPS and CSAT, to drive support enhancements.
  • Implemented corrective actions derived from root cause analyses of recurring issues.

Customer Support Representative / Sales Team Lead

Imalipay Nigeria Limited
Oyo State
01.2022 - 09.2023
  • Responded to 100+ client inquiries daily across multiple channels (email, phone, social media).
  • Resolved customer issues with a focus on empathy, efficiency, and professionalism.
  • Supervised a support team, ensuring high levels of client satisfaction and team responsiveness.
  • Logged client feedback to drive service improvements in collaboration with product teams.

Validation / Verification Officer

Altara Credit Limited
Ibadan, Oyo
02.2020 - 05.2022
  • Assisted in client data validation processes and ensured prompt, professional communication concerning documentation.
  • Conducted thorough verification of loan applications for accuracy and compliance.
  • Reviewed financial documents to assess applicants' creditworthiness and eligibility.
  • Collaborated with team members to streamline verification processes and improve efficiency.

Credit Analyst II / Recovery Officer

Altara Credit Limited
Oyo State
05.2020 - 10.2020
  • Reviewed credit profiles and assessed repayment ability of new and existing clients.
  • Followed up on overdue accounts and implemented flexible repayment plans.
  • Maintained compliance documentation and customer contact records.

Library Assistant (Volunteer Intern)

African Newspapers PLC
Oyo State
04.2019 - 12.2019
  • Streamlined client information management to enhance accessibility for internal users.
  • Organised and maintained library materials for easy access and retrieval.
  • Delivered courteous in-person assistance to staff and guests, fostering a welcoming environment.
  • Catalogued new arrivals using the library's digital systems accurately.

Education

Library and Information Science - Bachelor of Library And Information Science

Ahmadu Bello University
Zaria
01.2020

Skills

  • Client relationship management
  • Conflict resolution
  • Problem solving
  • Feedback analysis
  • Technical troubleshooting
  • Complaint resolution
  • Documentation skills
  • Team collaboration
  • Customer support strategies
  • Credit risk assessment

Certification

  • CCSS Certified
  • CRM Certified
  • CSRM Certified

References

Available upon request

Affiliations

  • Actively contributed to the successful execution of multiple solar sales, installation, and energy projects across key locations
  • Collaborated with cross-functional teams to improve client satisfaction and operational efficiency
  • Recognized for outstanding performance by the management for exceptional dedication, meeting project timelines, and exceeding collection targets during my tenure

Timeline

Sales Credit Collection Analyst

Arnergy Solar Limited
09.2024 - Current

Technical Customer Experience Analyst

Arnergy Solar Limited
07.2023 - Current

Customer Support Representative / Sales Team Lead

Imalipay Nigeria Limited
01.2022 - 09.2023

Credit Analyst II / Recovery Officer

Altara Credit Limited
05.2020 - 10.2020

Validation / Verification Officer

Altara Credit Limited
02.2020 - 05.2022

Library Assistant (Volunteer Intern)

African Newspapers PLC
04.2019 - 12.2019

Library and Information Science - Bachelor of Library And Information Science

Ahmadu Bello University

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Moses OGUNFODUNRIN