Miriam Chiamaka Obi-Okeke
Lagos
Summary
Goal-driven, Highly Articulate, enthusiastic, results-oriented and Dedicated Bank Operations Manager with a Passion for Quality Service. Confident in ability to solve complex Problems. Committed to Continuous Improvement and Impacting team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Manager
Keystone Bank Limited
Lagos
01.2019 - Current
- Help team members prioritize their jobs and while also promoting teamwork amongst staff.
- Assisted with projects such as reconciliation of ATM till account and reversal of un-impacted successful transactions which reduced the debit position of the till thereby reducing potential Loss.
- Produce thorough, accurate and timely reports as required by management.
- Organize work formation to ensure accuracy and completeness.
- Managed the reconciliation of 20 general ledger accounts and provide monthly reports on same.
- Follow through on risk and compliance based processes and Polices.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Identified and resolved all variances before processing of ATM Dispense claims to avoid wrong reversals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various operational procedures.
Service Officer
Keystone Bank Limited
Lagos
01.2016 - 01.2019
- Supervised front tellers and bulk tellers
- Support operational activities
- Ensured orderliness in the banking hall
- Balanced daily cash deposits and vault movements with zero error rate.
- Generated various financial reports for supervisors and managers for review and forecasting.
- Adhered to regulatory and Bank security and audit procedures.
- Mentored and trained newly hired tellers to familiarize each with job responsibilities and organizational procedures.
- Used dynamic research and interpersonal skills to swiftly resolve customer issues.
- Supervised tellers to verify compliance with both federal and local regulations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Funds Transfer Officer
Keystone Bank Ltd
Lagos
01.2012 - 01.2016
- Processed internal, inter-bank and international / wire transfers
- Prepared weekly/monthly proof of all branch’s internal accounts with balances and ensured proper reconciliation.
- Maintained customer financial information and files.
- Generated various financial reports for supervisors and managers for review and forecasting.
- Handled over 300 customers daily and processed trade transactions, Local and international payment orders.
- Adhered to regulatory and Bank security and audit procedures.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed all term deposits as requested by customers and monitor same for possible roll-over.
Education
Bachelor of Science - Adult Education/Economics
NNAMDI AZIKIWE UNIVERSITY
Awka Anambra State09.2005
Skills
Proficient in Computing
Highly Proficient Excel and able to handle large amount of Data
Strong customer relations
Very analytical
Great team player
Accurate forecasting
Easy communicator
Attention to details, speed and accurate keyboard skills
Organizational and prioritizing skills
- Skilled in Documentation and reporting
Certification
Data Analyst in Training
Interests
Love reading, solving problems, working with numbers, listening to music, exercising, researching, networking, and acquiring new skills.
ADDITIONALINFORMATION : Member –Chartered Institute of Bankers (ACIB)
Languages
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
Keystone Bank Limited
01.2019 - Current
Service Officer
Keystone Bank Limited
01.2016 - 01.2019
Funds Transfer Officer
Keystone Bank Ltd
01.2012 - 01.2016
Data Analyst in Training
Bachelor of Science - Adult Education/Economics
NNAMDI AZIKIWE UNIVERSITY
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