Ben-Onjewu Agbo Frederick
Federal Capital Territory
Summary
Forward-thinking Sales and marketing profession bringing 10+ years of expertise in the Banking Industry. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in microsoft office and associated applications.
Overview
11
11
years of professional experience
1
1
Language
Work History
Business Team Lead (Branch Manager)
Keystone Bank Limited
11.2021 - Current
- Achieved deposit target and turned branch to profitability after over three years
- Developed branch staffs through strong communication and constructive feedback with an eye towards employees' long-term career growth
- Managed cross-functional projects successfully by fostering collaboration between departments.
- Implemented regular feedback channels within the team, empowering individuals to voice their opinions openly while promoting a culture of continuous learning from each other''s experiences.
- Maximized revenue opportunities by identifying potential upsells or cross-sells during interactions with clients or stakeholders.
- Delivered results under tight deadlines by prioritizing tasks efficiently and effectively managing time-sensitive projects.
- Developed strong relationships with clients, leading to better understanding of their needs and higher customer satisfaction rates.
- Delegated responsibilities effectively, ensuring that each team member had clear expectations and understood their roles in achieving overall objectives.
- Coached team members on best practices for problem-solving, enabling them to overcome obstacles independently and deliver superior results consistently.
- Mentored new employees, resulting in faster integration into the team and quicker progress toward goals.
Relationship Manager
Wema Bank Plc.
9 2018 - 11.2021
- Responsible for sustaining client relationships
- Effective processing of marketing requests while growing customer base in line with Bank's directives
- Keeping routine correspondences with internal and external clients in line with approved formats
- Tracking assigned tasks by the team lead using modern office management technologies
- Coordination with other service units and also liaising with other team member.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Account Relationship Officer
United Bank for Africa Plc.
05.2013 - 09.2018
- Responsible for developing and maintaining new and existing Customer relationships in Abuja
- Designated relationship officer to staff of the world bank
- Manage Account opening, reactivation and segmentation
- Function in Marketing and sales roles in the organization, manage credit to retail and other customer segments and value chain
- Perform other duties as assigned by supervisor
- Administrative function and supervision of support staff.
Education
Masters In Business Administration - Finance and Investment
Ahmadu Bello University
Bachelor of Science degree in Political Science -
University of Abuja
Abuja, FCT, Nigeria04.2010
Skills
Creative and Analytical Thinking
Negotiation and Team Management
Computer Application (MS Office Suite)
Detail Oriented and Problem solving skills
Good Verbal and Written Communication skills
Speak English, Hausa and Idoma
Operations Management
Sales management
Coaching and Mentoring
Cross-functional Team Coordination
Personal Information
Date of Birth: 02/22/89
References
To be provided upon request
Training
- Banking School (Banking operations, Sales and Marketing), UBA Academy
- 2013 Basic Credit training, H. Pierson, 2013-01-01
- Result Oriented Employee, Zolts Consulting, 2017-01-01
Accomplishments
- Repeatedly received recognition from superiors for excellence in service.
- Increased monthly revenue by 100% through implementation of strategic initiatives.
- Supervised team of 22 staff members.
Timeline
Business Team Lead (Branch Manager)
Keystone Bank Limited
11.2021 - Current
Account Relationship Officer
United Bank for Africa Plc.
05.2013 - 09.2018
Relationship Manager
Wema Bank Plc.
9 2018 - 11.2021
Masters In Business Administration - Finance and Investment
Ahmadu Bello University
Bachelor of Science degree in Political Science -
University of Abuja