Martina Mbabie
Summary
Detail-oriented Virtual Assistant with a 2-year track record of excellence in providing support, managing multiple deadlines and ensuring client satisfaction. Seeking to leverage my technical skills, time management and communication abilities to assist clients in achieving their goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Theoris Homes Limited
Abuja, FCT, Nigeria (Remote)
01.2022 - Current
- Successfully managed various travel arrangements through research, booking flights and accommodations.
- Provided a wide range of administrative support including email handling and calendar management.
- Coordinated Google Meet and Zoom calls across multiple time zones and served as the primary point of contact between clients and third-party vendors which ensured clear communication and issue resolution.
- Effectively managed and organized client data which included updating databases, writing reports and maintaining accurate records.
- Assisted in project management by coordinating schedules, tracking progress and ensuring prompt completion of tasks.
Virtual Assistant Intern
City Gate Homes
Abuja, FCT, Nigeria (Remote)
03.2021 - 01.2022
- Supported senior virtual assistants with projects such as research, data analysis and creating reports.
- Provided customer support, including responding to emails, handling customer inquiries and maintaining customer satisfaction with a 97% satisfaction rate.
- Facilitated daily administrative tasks such as organizing files, scheduling meetings and handling correspondence.
- Gained experience in using virtual assistance tools such as Google Workspace and Asana.
Education
Master of Science - Mental Health And Clinical Psychology
London South Bank University
London, England03.2021
Bachelor of Science - Psychology
University of Nigeria, Nsukka
Nsukka, Enugu State, Nigeria12.2017
Skills
- Time Management: Excellent ability to manage multiple tasks and deadlines
- Communication: Strong written and verbal communication skills which focuses on clarity and professionalism
- Technical Skills: Proficient in the use of Google Workspace, Microsoft Office Suite, Asana and Zoom
- Problem Solving: Adept at proactively identifying issues and implementing effective solutions
Certification
ALX Virtual Assistant.
Google Project Management
Timeline
Virtual Assistant
Theoris Homes Limited
01.2022 - Current
Virtual Assistant Intern
City Gate Homes
03.2021 - 01.2022
Master of Science - Mental Health And Clinical Psychology
London South Bank University
Bachelor of Science - Psychology
University of Nigeria, Nsukka