Cisco
Lyte Samuel Nwoke
Network And IT Support Engineer
Abuja
Summary
Experienced and professional IT Manager with over ten years of substantial experience in monitoring project performance to ensure company success. Familiar and adept in working with engineering, industrial engineering, change management, and business transformation systems. Reputation for continually achieving on time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members. With a Strong background in strategic planning, Technical management and team development. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
A dedicated, team player who is committed to success and adapt in high pressured environment. Seeking to implement effective IT stratagems at local and global levels and further leverage IT knowledge and abilities.
Overview
19
19
years of professional experience
12
12
years of post-secondary education
9
9
Certifications
2
2
Languages
Work History
Chief Technical Officer
Secure City Limited
Abuja
05.2020 - Current
- Laid out complete business continuity plan to maintain data protection in event of natural disaster or long-term outage.
- Drove operational directions, administrative and cost efficiency and coordination of security program initiatives on behalf of clients.
- Develop technical aspects of the company's strategy to ensure alignment with its business goals.
- Installed and maintained x-ray machines, hand wands, and other advanced imaging technology in Owerri airport and Jos airport to conduct screening of passengers and baggage.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Discover and implement new technologies that yield competitive advantage and help other departments use technology profitably.
- Provided exceptional and top-notch services in the installation of smart home automation, CCTV, Access Control, Solar & Inverter installation, LAN & WLAN, Fire Alarm, Intercom, Cable Structuring and Design, Computer Soft and Hardware, Website support and Management, and various IT related jobs and provided end-to-end engineering and route-based IP network solutions to customers that boosted company income.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impact business enhancements and minimizing wasteful spending by 50%.
- Secured 90% satisfaction rate for all client services offered.
- Oversaw and managed operational and security requirements for numerous computers in network, related systems administration and regular maintenance.
- Constantly train and retraining technical staffs.
- Replaced failed hardware and software both in server and computers, swapping hard disk, power supplies, manage data and server room cables and other field serviceable components.
- Supported current and emerging programs through interactions with high-level customers, business partners and external vendors.
- Built strategic relationship with leading ICT companies in Nigeria and environs.
Technical Support Engineer (Contractor)
Suburban Fiber Co. (Legend)
Abuja
10.2018 - Current
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
- Provided technical support to customers over the phone and via email, resulting in a 75% customer satisfaction rate.
- Modifications to reduce lag time and improve overall network speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations.
- Provided technical support for end-users and resolved escalated technical issues
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Provided network support services for devices such as hubs, wireless access points, bridges, routers, and other hardware.
- Implemented standard monitoring situation room system and secure integrated network with motion and facial recognition network security systems.
- Provided detailed network diagrams and procedural guidelines.
- Troubleshot technical issues and provided on-site technical support.
IT Administrator (Consultant)
Asunto Diversify limited
Abuja
02.2018 - Current
- Serves as primary consultant for all IT related matters.
- Developed and maintained courteous and effective working relationships.
- Proven ability to develop and implement creative solutions to complex problems.
- Implemented IT help-desk systems and tools, resulting in 80% improvement in IT support response time.
- Developed an efficient computer network that was able to handle a large number of connected users with minimal latency.
- In charge with the responsibilities of Network and computer maintenance.
- In charge with the responsibilities of installation of CCTV, Access Control, Solar & Inverter installation, LAN & WLAN, Fire Alarm, Intercom, Cable Structuring and Design, Computer Soft and Hardware, point of sales application support and Management, and various IT related jobs and provided end-to-end engineering and route-based IP network solutions to customers that boosted company income by about 95%.
- Resolved problems, improved operations and provided exceptional service.
IT Engineer (Contractor)
International NGO Security Org. (INSO)
Abuja
11.2017 - 02.2023
- Served as primary point of contact for IT support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided network support services for devices such as hubs, wireless access points, bridges, routers, security cameras, Inverter and other hardware’s.
- Design and implemented the installation of security cameras and provided detailed network diagrams and procedural guidelines.
- Drafted reports from Security cameras of property damages, theft, accidents, and unusual occurrences and irregularities.
- Carried out cable management in control room to create a visually pleasing and clean work environment.
- Provided services in IT troubleshooting and maintenance.
IT Engineer (Supervisor)
Growthifi Limited
Abuja
01.2020 - 03.2020
- Served as primary point of contact for IT support.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided network support services for devices such as hubs, wireless access points, bridges, routers, security cameras, Inverter and other hardware’s.
- Design and implemented the installation of security cameras and provided detailed network diagrams and procedural guidelines.
- Drafted reports from Security cameras of property damages, theft, accidents, and unusual occurrences and irregularities.
- Carried out cable management in control room to create a visually pleasing and clean work environment.
- Provided services in IT troubleshooting and maintenance.
IT Project Manager
G-Net Hybrid Technologies ltd
Abuja
08.2015 - 09.2017
- Developed project management roadmap to define project objectives, timelines and milestones.
- Management of technical resource and logistics
equipment and data management - Supervision of all site installations.
- Installation, Monitoring and maintenance of Fiber, V-Sat & Radios (5GHz & 2.4GHz) on hourly, daily and monthly analysis and reports.
- Serves as a Rigger
- Handles the responsibilities of site survey and report.
- Managed all projects from procurement to commission.
- In charge of scheduling maintenance routines.
Production Manager
Anderson Film Production Ltd
Abuja
07.2013 - 09.2015
- Standardized production procedures, job roles, and quality assurance guidelines.
- Enhanced revenue generation by 90% by introducing social media marketing strategies and build relationship with cinema companies.
- Utilized Adobe premier pro and Vegas to manipulate, splice, and sync video footage.
- Managed multiple projects simultaneously to meet deadlines.
- Established departmental policies, yearly objectives, areas of opportunity and goals related to budgeting and sales.
- Sourced means to keep up with production goals and meet fans demands.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Determined suitable crew and actors requirements, scheduled employees, and worked with production director to meet changing production schedules.
- Delivered direct feedback to the executive producer (CEO) regarding project visibility and status.
- Served as a personal assistance to the executive producer (CEO) to save excess spending.
- Increased fans engagement by 60% through social media.
- Analyzed and reported social media and online marketing campaign results.
- Supervised marketing content such as blogs, promotional materials, and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer and fans relationships.
- Collaborated with team members to develop creative campaigns for social media platforms.
- Read scripts to double check for continuity.
- Provided actors with dialog start points and other details for pick up shots.
- Served in the capacity of an assistant director in some production.
- Watched scenes before and after post-production to check for continuity and script adherence.
IT Technical Support Intern (Part Time)
Landmark Hotels Limited
Port-Harcourt, Rivers State
03.2004 - 06.2011
- Organized and detail-oriented with a strong work ethic.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Resolved Internet and wireless and wired network access problems.
- Supported reception teams, management and other staffs with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Self-motivated, with a strong sense of personal responsibility.
- Helped department set up equipment for meetings, events and operations.
- Analyzed current information and helped develop plans to address IT related needs in the hotel.
- Replaced defective components and upgraded office equipment per technology plan.
- Supported team in backup and restoration of Microsoft SQL databases.
- Installed application software and upgrades, virus protection, and drivers.
- Monitor and maintained Cable TV (DSTV), CCTV and Intercom systems.
Education
Certificate - Data Science And Business Analytics (PGP DSBA)
The University of Texas At Austin
Austin Texas 04.2023 - Current
Higher National Diploma (HND) - Computer Science
Federal Polytechnic, Nekede.
Owerri, Imo State. 01.2011 - 02.2013
National Diploma (ND) - Computer Science
Federal Polytechnic, Nekede.
Owerri. Imo State, Nigeria. 02.2007 - 09.2009
National Technical Certificate (NTC) - Electrical Engineering
Government Craft Development Center
Port-Harcourt, Rivers State, Nigeria. 09.2001 - 02.2003
First School Leaving Certificate (FSLC) - General Subject
ST' Johns Nursery And Primary
Port-Harcourt, Rivers State, Nigeria. 04.1994 - 12.1999
Skills
Project Management
Accomplishments
- Currently Supervising team of over 900 staff members in the development of a word class 100% Smart 6 floors Hotel in Yaounde Cameroon.
- Collaborated with team of Suburban Fiber Co. in the deployment of a world class situation room for the peoples Democratic Party (PDP) for the February 2023 General elections.
- Used Microsoft Excel to develop inventory tracking spreadsheets for the unit 18 4.3 of Road Safety Special Marshall.
- Designed and implemented Security gadgets and surveillance system in Owerri International airport in Imo State and Jos Airport in plateau State which led to the ease of operation for the airport security personals.
- Achieved 98% flock test result by introducing Legrand trunk for the installation of over 800 secured LAN points and 1000 UPS point tasks for the International Community of the Red Cross (ICRC) Abuja Nigeria in partnership with E-Solution Limited..
Software
Mikrotic
HTML
CorelDraw
WordPress
Microsoft Application
Adobe Premiere Pro
Adobe Photoshop
Sony Vegas
Linksys
D-link
Ubiquiti
Hikvision & Dahua
ZKTeco
Certification
Smart Home Automation and Design
VOLUNTEER AND COMMUNITY LEADERSHIP
Federal Road Safety Corps Special Marshal , Financial Secretary, Unit 18, 4.3, Wosera/Masaka, January, 17th 2021– Present
Shamtel /Yamson Community Leadership Group, Security Committee Member, City College, Commissioner Road, Karu 2, December 18th 2019 – November 2022
Timeline
Certificate - Data Science And Business Analytics (PGP DSBA)
The University of Texas At Austin
04.2023 - Current
Smart Home Automation and Design
04-2023
Chief Technical Officer
Secure City Limited
05.2020 - Current
IT Engineer (Supervisor)
Growthifi Limited
01.2020 - 03.2020
Project Management Professional (PMP) Course
08-2019
Human Resources Management (HRM) Course
08-2019
Customer Service & Relationship Management (CSRM) Course
08-2019
Health Safety & Environment (HSE LEVEL 3) Course
08-2019
General Health Safety & Environment (GHSE 1&2) Course
08-2019
Technical Support Engineer (Contractor)
Suburban Fiber Co. (Legend)
10.2018 - Current
IT Administrator (Consultant)
Asunto Diversify limited
02.2018 - Current
IT Engineer (Contractor)
International NGO Security Org. (INSO)
11.2017 - 02.2023
Mikrotik Certified Network Associate (MTCNA)
09-2016
IT Project Manager
G-Net Hybrid Technologies ltd
08.2015 - 09.2017
Cisco Certified Network Associate (CCNA)
06-2015
CGSA-CCTV Certification
06-2014
Production Manager
Anderson Film Production Ltd
07.2013 - 09.2015
Higher National Diploma (HND) - Computer Science
Federal Polytechnic, Nekede.
01.2011 - 02.2013
National Diploma (ND) - Computer Science
Federal Polytechnic, Nekede.
02.2007 - 09.2009
IT Technical Support Intern (Part Time)
Landmark Hotels Limited
03.2004 - 06.2011
National Technical Certificate (NTC) - Electrical Engineering
Government Craft Development Center
09.2001 - 02.2003
First School Leaving Certificate (FSLC) - General Subject
ST' Johns Nursery And Primary
04.1994 - 12.1999
Similar Profiles
Nigel Mark CrookNigel Mark Crook
Area Manager North London & East England at Secure Meters LimitedArea Manager North London & East England at Secure Meters Limited
Akshay KumbleAkshay Kumble
Director : Sales and Operations at S I Secure Service Private LimitedDirector : Sales and Operations at S I Secure Service Private Limited
Pooja DoddamaniPooja Doddamani
Customer Relationship Manager at 56 Secure AI Technologies Private LimitedCustomer Relationship Manager at 56 Secure AI Technologies Private Limited